About this role:

Wells Fargo is seeking a Senior Quality Assurance Analyst to join Branch Oversight and Support within Consumer, Small and Business Banking (CSBB).

This role will primarily support the newly developed centralized camera review (RBO) process completed by our global partners but could involve some support with Branch Control Reviews (BCR) as well. 

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Monitors and respond to emails received in the shared mailboxes
• Conduct remote reviews, if necessary
• Support escalation process
• Support tasks by the inspection team
• Provide guidance and training to global team members in capacity as a subject matter expert
• Mitigate potential risks related to inconsistent and/or untimely execution of reviews
• Utilize practices to perform advanced quality assurance and self-assurance activities including comprehensive reviews of multiple types of executive office transactions and case review quality assurance activities in support of federal, state, agency, legal and regulatory requirements
• Perform advanced, comprehensive regulatory or high risk reviews of multiple types of executive resolution transactions and case reviews within multiple inventory types
• Identify risk and problem areas and recommend improvement
• Evaluate case intake, distribution, research, communication and resolution
• Ensure customer issues are addressed while maintaining compliance with internal company requirements and standards and agency or government regulations
• Ensure identified risks or problems are clearly documented and interact with appropriate parties for timely resolution
• Perform second-level reviews
• Mentor less experienced colleagues and assist with their development
• Ensure corrective action on exceptions and problems identified
• Provide guidance to team regarding documentation and resolution requirements
• Communicate overall process or transaction quality
• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

• 4 years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4 years of financial services experience

Desired Qualifications:

• Knowledge and understanding of Verint
• Knowledge and understanding of branch operations and processes
• Strong risk management leadership skills
• Knowledge and understanding of financial controls and risk
• Highly refined and professional verbal and written communications
• Ability to provide leadership to a virtual or remote team

Job Expectations:

• Must be able to work from 8:00am-5:00pm M-F
• Ability to work outside of regular business hours
• Ability to work from home and meet the home eligibility assessment conditions, based on business need

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.