Exciting opportunity for dynamic and professional customer service with pharmacy experience!

POSITION SUMMARY:

CS1 role is responsible for servicing all customer phone calls; prescription intake, triage and assignment to data entry; and all customer related order follow up during end of day close out.

ESSENTIAL JOB FUNCTIONS:

• Answering all incoming phone calls

-Document Refill Requests

-Field Questions and/or route -Calls to other personnel/departments

- Provide Order Status or Tracking Information

-Take Payment Information

• Contacting patients for billing and shipping information
• Contacting client accounts for missing information / clarification
• Documenting receipt of all verbal, faxed, hard copy, e-scribed, prescriptions, and;
• Archiving all documented prescriptions in electronic records management
• Responsible for creating cases for prescription orders received, in Salesforce (a task) and assigning them to data entry pharmacy technicians (CS2)
• Responsible for assigning all electronically received prescriptions (e-scripts) to CS2 personnel
• Responsible for monitoring Salesforce queues; reassigning workload based on staffing
• Responsible for providing exceptional customer service to our clients as well as colleagues here at Wells.
• Strive for and maintain productivity expectations set forth within

OTHER DUTIES AND RESPONSIBILITIES:

• Responds promptly and professionally to all customer inquiries and connects callers to applicable personnel as needed.
• ·Checks voicemail every 30 minutes to ensure expedited response back to customer.
• Handles and resolves customer complaints promptly and professionally.
• Communicates timely with the customer when an order has been delayed, cancelled or interrupted. *Timely = same day or when notified by pharmacy, inventory or shipping.
• Communicates payment requirements professionally and accurately.
• Documents all “actions” in customer account regarding all correspondences.
• Maintains compliance with company and HIPAA patient confidentiality requirements.
• General Office tasks as assigned.
• Participate in projects as assigned by Supervisor.
• Perform other related duties as directed.

EDUCATION

High School diploma or equivalent

Current Pharmacy Technician License a plus!.

COMPUTER SKILLS

Microsoft Office Suite, Pharmacy Software.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday

Experience:

• Customer service: 1 year (Required)
• Data entry: 1 year (Required)
• pharmacy: 1 year (Required)

Ability to Relocate:

• Ocala, FL 34474: Relocate before starting work (Required)

Work Location: In person