Title: Relationship Manager

Location:

Charlotte, NC

Des Moines, IA

Duration: 24 Months

Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

Lead or participate in managing and supporting the delivery of technology products and services of high profile business unit clients and contribute to large scale solutions planning related to Technology Business Services. Ensure service quality and cost effectiveness of solutions. Review customer information with the technology team and implement technical initiatives for highly complex projects impacting multiple lines of business or across the enterprise. Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives. Make decisions in complex and multifaceted situations requiring solid understanding of managing multiple medium technology development efforts that influence and lead broader work team and drive new initiatives. Collaborate and consult with the technology team and more experienced management within Technology Business Services functional area to resolve Information Technology issues and provide customers with best possible solutions. Provide guidance on leveraging new technology.

Responsibilities:

• This role will work with Program and Product Managers on Cross-Business Demand evaluating requested work of others and ensuring required entrance criteria is met and written in Plain Business Language so that receiving teams have an understanding of the request and the necessary information to execute the work.

Qualifications:

• Background in Technology Quality Assurance.
• Ability to build strong relationships and possess negotiation skills.
• Strong problem solving skills.
• Experience using Jira.
• Previous experience working in an Agile environment.
• Previous Service Desk experience. (Preferred)