**Please apply directly on our Wenatchee Valley College website**

Position Summary:

This position provides high-quality front-line service and support to prospective and enrolled students in a friendly, fast paced, student-focused environment. This position is responsible for being knowledgeable about all aspects of WVC admissions, registration, and financial aid policies and procedures.

Essential Functions:

• Assists customers by providing interpretation on policies, procedures and laws, provides explanations on forms, pamphlets and other materials.
• Reviews and researches file documentation to resolve customer-related complaints; advises clients/customers of proper procedures involved in appealing agency decisions.
• Responds to questions on all agency programs and how to access agency services.
• Assists clients/customers with establishing accounts, accepting all modes of payment for services and applying agency cash handling policies.
• Responds to client/customer questions or issues related to accessing and using services and agency specific web tools, applications and/or online systems.
• Uses computer applications and software to document and track client/customer issues;

This is not intended to be an exclusive list of all duties and responsibilities. Related duties and responsibilities may be assigned.

Minimum Qualifications:

• High school graduate or equivalent.
• Two years of increasingly responsible office or customer service experience.
• Proficient with word processing and spreadsheet software (Word and Excel preferred).
• Bilingual in English and Spanish (reading, writing, speaking and understanding).

Preferred Qualifications:

• Associate’s degree or equivalent.
• Experience working with confidential legal documents.
• Ability to manage multiple tasks and/or projects simultaneously and carry out assignments under pressure and short deadlines and/or frequent interruptions.
• Experience working in a collaborative format with diverse groups; experience in working with situations which require meeting and greeting the public.
• Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities.
• Experience creating digital content (such as Word/PDF documents and web and learning management system content as appropriate to the role) in accessible formats.
• Experience working in a community college or other higher education environment.

Knowledge, Skills, & Abilities

• Demonstrated ability to use exceptional communication and interpersonal skills demonstrating professionalism, empathy, diplomacy, discretion and integrity in interactions with diverse constituencies.
• High level of proficiency and accuracy in software packages including word processing, spreadsheets and database applications.
• Experience with PeopleSoft.
• Quality: Accurate and thorough, prepare detailed reports, evaluate processes to identify ways to improve and promote quality.
• Professionalism: Approach others in a tactful manner, react well under pressure, treat others with respect and consideration and follow through on commitments.
• Ability to assess situations, exercise independent judgement, resolve issues and coordinate with IT support services when technical issues arise.
• Diversity, equity and inclusion: Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities.

Additional Information

Terms of Employment:

The current vacancy in is a full-time, overtime and benefit eligible position expected to begin as soon as possible. Work hours for this position are generally 8 a.m. to 5 p.m., Monday through Friday. Hours and days may change depending on the needs of the college. The starting salary is $36,072 annually ($17.28 per hour) with periodic increases and earning potential to $46,596 annually ($22.32 per hour). The list established by this recruitment will be active for a minimum of three months and be used to fill this position only.

Your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance; life and long- term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits website.

Work Schedule & Environment:

• Work hours are generally 8 a.m. to 5 p.m., Monday through Friday; hours and days may change depending on the needs of the college. Work in a busy office environment with frequent interruptions and distractions.

Conditions of Employment:

• Wenatchee Valley College only employs U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show proof of identity, and eligibility verification as required by the U.S. Citizenship and Immigration Services.
• All offers of employment are subject to background checks. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• Finalists are required to complete the sexual misconduct disclosure form as required under RCW 288.112.080.
• A valid Washington state driver's license may be required.

Bargaining Unit:

This position has been designated as a bargaining unit position represented by the Washington Public Employees Association.

Application and Selection Procedure:

Complete application packages must include the following:

• Wenatchee Valley College online application.
• Cover letter that specifically describes how your educational background and experience meet the minimum and preferred qualifications.
• Resume.
• Supplemental questions.

It is your responsibility to submit all required application materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.

Attachments from prior applications will not upload automatically to your new application. If you Should you have difficulties uploading your documents, please call NEOGOV Customer Support at 1-855-524-5627 for assistance.

The position closes at 4 p.m., January 4, 2024. The college reserves the right to reopen or extend the closing date. A limited number of applicants who meet the needs of the position and the college will be interviewed.

Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the human resources office by calling 509-682-6440. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Equal Opportunity Employer:

Wenatchee Valley College is committed to a policy of equal opportunity in employment and student enrollment. All programs are free from discrimination and harassment against any person because of race, creed, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, the presence of any sensory, mental, or physical disability, or the use of a service animal by a person with a disability, age, parental status or families with children, marital status, religion, genetic information, honorably discharged veteran or military status or any other prohibited basis per RCW 49.60.030, 040 and other federal and laws and regulations, or participation in the complaint process.

Equity Statement:

We value a culture of equity, diverse perspectives, and collaboration. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds and experiences and we are committed to cultivating an inclusive work environment. Due to this commitment, we encourage anyone with a relevant combination of education and experience to apply.

The following persons have been designated to handle inquiries regarding the non-discrimination policies and Title IX compliance for both the Wenatchee and Omak campuses:

• To report discrimination or harassment: Title IX Coordinator, Wenatchi Hall 2322M, (509) 682-6445, Dial 711, title9@wvc.edu.
• To request disability accommodations: Student Access Director, Wenatchi Hall 2133, (509) 682-6854, TTY/TTD: Dial 711, sas@wvc.edu.

This recruitment announcement may not reflect the entire job description and can be changed and or modified at any time.

Job Type: Full-time

Pay: $36,072.00 - $46,596.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Work setting:

• In-person
• University

People with a criminal record are encouraged to apply

Ability to Commute:

• Omak, WA 98841 (Required)

Work Location: In person