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As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open / Close, Kitchen and / or Customer Service).
See certification position descriptions below.
Specific Responsibilities Include :
Supervise crew members and Team Trainers in a way that maximizes retention.
Open / Close Shift Manager Overview :
In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures.
Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up.
You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers.
You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
Kitchen Shift Manager Position Overview :
The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety.
You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options.
You will mentor and train team members as you continue your path of personal and professional development.
Customer Service Shift Manager Position Overview :
As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer".
You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service.
You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations.
You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.
S. and 25 other countries and U.S. territories worldwide.
Education / Experience
Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues.
Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot / cold temperatures or other elements.
Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved.
Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc.
as business needs dictate.
Must have or be willing to obtain ServSafe certification by end of training
Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job
Last updated : 2024-06-25
Full Time
$57k-78k (estimate)
04/01/2024
08/01/2024