Why Wendy's

As a Shift Manager, you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager; however, with each certification, you will be qualified and expected to provide additional leadership in one or more areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below.
General Responsibilities:
1. Train, monitor, and reinforce food safety procedures to crew members.
2. Act as Cash Manager as needed, including setting up cash register(s) at opening and verifying cash at close.
3. Perform a walk-thru to ensure the restaurant is ready to open/close and/or rush-ready.
4. Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention.
5. Supervise, coordinate, and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer".
6. Work with the Restaurant Management team to ensure quality, production, and service standards are met and to create a safe, efficient, and professional environment for customers and other employees.
7. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
8. Follow up and ensure resolution of VOC issues as needed.
Open/Close Manager- In this role, your primary responsibility will be supervising, coordinating, and delegating opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in a timely opening and closing, cleanliness, food safety, and line prep set-up. You will be a leader in creating a productive, clean, safety-conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the restaurant's profitability.
Kitchen Manager- The Kitchen Manager is responsible for ensuring we uphold our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in all areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high-quality items, and our limited-time (LTO) menu options. You will mentor and train team members as you continue your path to personal and professional development.
Customer Service Manager- As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer." You will inspire the restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the restaurant's profitability.
YOU ARE APPLYING FOR A POSITION WITH A FRANCHISEE OF WENDY'S NOT WENDY'S INTERNATIONAL CORPORATE OR ANY OF ITS AFFILIATES. IF HIRED, THE FRANCHISEE WILL BE YOUR ONLY EMPLOYER. FRANCHISEES ARE INDEPENDENT BUSINESS OWNERS AND SET THEIR OWN WAGE AND BENEFIT PROGRAMS THAT CAN VARY AMONG FRANCHISEES.
What you can expect
•Competitive hourly wage based on relevant work experience and 401K
•Benefits and PTO.
•Strong career and growth potential with defined career paths for those who pursue advanced positions and a long-term career. An excellent support network and promotion from within.
•People-focused culture that lives and breathes "Dave's Values"
•Personalized training, and support with the tools you need to reach your goals
•Comprehensive, paid training program, meal discounts, direct deposit, and more!
What we expect from you
•High School Diploma or equivalent preferred
•Must be at least 18 years of age
•Must be able to accomplish all Key Responsibilities. Ability to work, concentrate, and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods. The position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling, and stooping are involved
•Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, provide direction, work well in a team environment, and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer-related concerns and issues
•Must be available to report to work promptly and regularly, and to work all day parts and days of the week.
•Must be able to obtain and maintain ServSafe certification
•Flexibility to work rotating shifts, including weekends and holidays.