** Customer Service Supervisor - Construction**

**Job Category****:** Sales **Requisition Number****:** CUSTO01099 Showing 1 location **Job Details**

**Description**

**Customer Service Supervisor - Construction**

**A Great Place to Work.**

As a Customer Service Supervisor at Werner Electric Supply, youll join a growing, innovative, and leading distributor of electrical products, services and solutions that consistently ranks as one of the top electrical distributors nationwide. As an employee of Werner Electric Supply, were committed to improving you and our workplace. You matter, and we strive to retain our people by providing career options and long-term security.

Youll receive training and development, recognition for your hard work and successes, and opportunities to volunteer so you can positively-impact our customers and community. We also provide strong benefits and compensations packages, including: medical and dental insurance, life insurance, 401(k) with company match, annual bonuses and merit increases based on performance, tuition reimbursement, and even pet insurance!

**Minimum Requirements**

* Strong Customer Service background or equivalent experience required.

* Proven leadership ability required.

* Microsoft Office Suite proficiency required.

* Previous supervisory experience preferred.

* Associate or Bachelors Degree preferred.

**Essential Duties and Responsibilities**

* Manage Customer Service team, which includes but not limited to, hiring, on-boarding, training plans, individual development plans, monitor daily performance, monthly performance reviews with each team member, annual performance and development reviews, team vacation and time off coverage, and other related team management duties.

* Manage team workload with input from the Customer Experience Manger, Regional Sales Manager, Account Managers, and Direct Reports. Work with customer segment peers to load level work across the CSR segmented teams.

* Manage accuracy of CSR account assignments, both Primary and Secondary. Review assignments monthly, update as needed or as changes occur.

* Responsible for customer escalations. Communicate with necessary Werner personnel to bring same day resolution. Communicate with Regional Sales Manager, Account Manager, Customer Experience Manager, and all other team members that need to be aware of the issue and resolution to promote enhanced customer experience.

* Be an active participant in Customer Experience process improvements. Implement improvements when necessary. Promote and manage continued improvement opportunities.

* Develop and communicate performance/utilization goals at an individual level as well as team performance/utilization level monthly. Collect, consolidate, monitor, and report metrics.

* Manage all Daily Sales Order Entry Transactions including but not limited to: Quote Management, Bid Follow Up, Credit/Rebills, Financial Services in payment resolutions, processing orders in Hold Q, sell price overrides, and month end reporting.

* Facilitate training requests from vendors as well as Werners Product Managers.

* Coordinate activities with Account Managers to ensure their operational and customer service needs are met.

* Responsible for overall branch observations and reporting of any issues appropriately: HR policies, Building Appearance, Security, etc.

**Company Overview**

Founded in 1948, Werner Electric Supply has grown from a small appliance store in downtown Neenah, WI into an award-winning employer and leading electrical distributor with 11 branch locations in Wisconsin and Upper-Michigan. Headquartered in Appleton, WI, we provide electrical, lighting, network, process, and inventory management solutions for a diverse group of industrial and construction customers. We are a growing, privately-held company with over 400 employees who uphold a strong local reputation and a family culture built around the Werner Way. As a recent *New North Workplace Excellence Award* winner, were dedicated to the continuous improvement of our people, products, and services to ensure the long-term success of our employees and customers. Apply today and find out why were a Great Place to Work.

**Employee Benefits**

* Medical and Dental Insurance

* Short & Long-Term Disability Insurance

* Life and AD&D Insurance (company-paid and other elective coverages)

* 401(k) Retirement Plan with company match

* Paid holidays, vacation, personal, and sick days

* Pet Insurance

* Identity Theft Protection

* Accident Insurance & Critical Illness Coverage

* Tuition Reimbursement

* Annual bonuses and merit increases based on performance

* Employee Assistance Program (EAP)

* Wellness Programs

* Career Development & Leadership Training

**Werner Electric Supply is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.**

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)