Join a vibrant campus community whose excellence is reflected in its diversity and student success. West Chester University of Pennsylvania’s College of Education and Social Work (CESW) invites applicants for the position of Office Assistant for the Department of Education Foundational and Policy Studies.
 
West Chester University, a member of the Pennsylvania State System of Higher Education, is a public, comprehensive institution committed to offering high-quality undergraduate education, post-baccalaureate and graduate programs, and a variety of educational and cultural resources for its students, alumni, and citizens of southeastern Pennsylvania. We are a community of educators dedicated to developing graduates who succeed personally and professionally and contribute to the common good.
 
WCU proudly offers a positive and purposeful work environment; comprehensive employee benefits including health, vision, and dental insurance along with many wellness programs; a commitment to work-life balance including generous paid vacation, paid sick time, military leave and paid time off for most major holidays; and a University mission to support employee personal and professional growth including a tuition waiver for self and family members, training and development, and advancement opportunities.
 
As part of the College of Education and Social Work, the Department of Education Foundations and Policy Studies is dedicated to fostering the development of educators with the requisite critical consciousness and pedagogical skills to act as public intellectuals; citizen-teachers capable of creating pedagogical spaces and practices that are relevant, impactful, and liberating for their students.
 
The Office Assistant coordinates and delivers a full range of administrative and office management services to the Department of Educational Foundations & Policy Studies. This position is a highly confidential assignment requiring the utmost respect and privacy.

The ideal candidate will demonstrate excellent customer service skills; the ability to work independently; strong organizational skills, the ability to manage multiple priorities, and the ability to communicate effectively across a diverse population including students, faculty, and staff.
 Responsibilities include: 
 

• Serve as first point of contact for students, faculty, parents, and visitors to the department
• Answer incoming calls
• Maintain department email accounts and respond to routine inquiries
• Provide general information for students and prospective
• Assist students and faculty with general academic policies and procedures
• Maintain electronic files, record-keeping procedures, and spreadsheets
• Prepare and maintain confidential files for faculty, staff, and students
• Take minutes at faculty meetings and distribute 
• Support new faculty hiring and onboarding processes
• Support the faculty evaluation process 
• Input course schedule each semester and make changes as requested 
• Perform data entry using multiple systems including Microsoft Office
• Prepare a variety of communication including letters, memoranda, and drafts
• Assist with the planning and implementation of special events
• Monitor department budgets and track expenditures
• Compile, record and route routine fund transfers and expense requests
• Assist with submission, monitoring, and processing of all required purchasing requisitions and budget transfers
• Process department work orders and equipment maintenance
• Maintain informational bulletin boards 
• Supervise student assistants including training and assigning work assignments
• Perform other related duties as assigned

• Six months as a Clerk 1 and educational development to the level of the eighth grade; OR
• Completion of a high school business curriculum; OR
• Any equivalent experience and/or training which provided the required knowledge and abilities
• Demonstrated proficiency in the use of Microsoft Office Suite including Outlook, Word, and Excel

Required knowledge, skills, and abilities:

• Proficiency in standard office procedures and practices
• Attention to detail and accuracy
• Excellent oral and written communication skills
• Ability to independently prioritize task completion and to adapt to changes in priorities or turn around as needed
• Ability to compose straightforward, informational correspondence and to carefully proofread one’s own and other’s written materials
• Strong organizational skills including creating and maintaining logical organization of electronic files and folders
• Ability to understand and follow oral and written instructions and to maintain accurate records/notes
• A willingness and ability to maintain confidentiality and follow all university requirements with respect to the handling of confidential student and personnel information is essential
• Maintain a professional demeanor and good working relationships with all department staff, students, and visitors

• Experience in an administrative or receptionist role
• Customer service or student support experience 
• Excellent written communication skills
• Experience with higher education systems such as Banner, SAP, BI, D2L, and OnBase

Ask about the opportunity to work from home and alternate work schedules.

Candidates should apply online at https://www.schooljobs.com/careers/wcupa. Application allows for cover letter, resume and three references with contact information (All required for consideration.)

Applicants must successfully complete the interview process to be considered as a finalist.

Developing and sustaining a diverse faculty and staff advances WCU’s educational mission and strategic Plan for Excellence. West Chester University is an Affirmative Action/Equal Opportunity Employer. Women, minorities, veterans, and persons with disabilities are encouraged to apply.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment background checks.