Job Description:

• Worker needs to be in the Boston area to support events in that location. These events can be held in and around the Boston, MA area.
• This position is similar to Brand Ambassadors where workers are out in the field supporting and promoting at local events, festivals, etc.
• Events typically run from Wed-Sunday lasting 3-5 hours each. There are generally 3 events per week from around 10am-6pm.
• This is a part time, as needed position.
• This is a seasonal position, offering up to 15 hours per week with mainly daytime hours and occasional evening and weekend work for special events. The Outreach season runs from May through the end of September 2024.

Key Aspects of Position:

• Represent the BlueBikes brand at assigned events and locations which could include BlueBikes stations, community events/ meetings, organized rides, and other special events in local city.
• Participate as a member of the BlueBikes Outreach Team in making events successful by effectively disseminating information, encouraging registration, managing registration and facilitating an enjoyable and productive event experience for all participants.
• Elevate BlueBikes as a valuable and prominent presence within target communities
• Assist community members with enrollment in the BlueBikes program on a mobile in-person basis
• Conduct in-person demonstrations on how to use the kiosk, app and/or BlueBikes key, and take interested residents (who sign a waiver) for short demonstration bike rides
• Ability to write detailed notes describing the event and feedback from residents and potential customers.
• Manage databases and spreadsheets required for events.
• Demonstrate BlueBikes bike features, check-in/out procedures for bikes and kiosk sign up to potential customers
• Willingness and ability to work off-hours and/or weekends
• Other duties as assigned

Required Skills and Experience:

• Ability and comfort in riding a BlueBike
• Comfortable speaking with strangers and in public
• 18 years of age or older
• Must live in the City of Boston
• Comfortable in a fast-paced environment, bending, stooping, standing long hours, and lifting up to 50 pounds
• Can communicate effectively with people of all ages, abilities, cultural groups, economic statuses, sexual orientations, and disabilities.
• Outgoing and energetic
• Ability and comfort in riding a bicycle
• Works well in a team and fosters team spirit
• Prompt and Punctual
• Ability to take direction and to learn basic facts about the BlueBikes system
• Self-starter, able to work effectively and reliably with minimal supervision
• Good at solving problems, thinking creatively, and self-motivation
• Attention to detail, strong customer service skills including telephone support
• Proven capabilities to lead and manage people and processes in a dynamic changing environment
• Capabilities to lead and manage people and processes in a dynamic changing environment

Job Types: Part-time, Contract

Pay: $23.00 per hour

Expected hours: 15 – 20 per week

Benefits:

• Flexible schedule

Schedule:

• 4 hour shift
• Day shift
• Weekends as needed

Application Question(s):

• How many years of customer service experience do you have?

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Boston, MA (Required)

Work Location: In person