FLSA: Non-Exempt

Reports To: Director of Revenue Cycle

Position Summary

The Administrative Assistant performs a variety of general administrative/clerical tasks

Responsibilities

• Logs and tracks verbal or written member grievances and appeals
• Process corporate accounts receivable adjustments in accordance with the policies and procedures for past due accounts and erroneous balances
• Assist regional managers with reporting and ad-hoc queries as to the offices with highest uncollectible amounts as well as trends and potential training opportunities
• Answer inbound calls from patients on account queries
• Process inter-office transfers between patient accounts and/or dental offices
• Work with the field billers on educating them on repetitive errors and/or complex billing processes
• As needed posting/adjusting of certain payments received from insurance carriers and/or patients
• Assist the AR team in ad-hoc month end reports and projects

Knowledge, skills, and abilities

• Prior front office experience in the medical/dental industry preferred
• Strong MS Office experience (Excel and Word)
• Previous experience with dental software (Eagle Soft, Dentrix, QSI, or similar)
• Strong written and verbal communication skills
• Strong interpersonal and relationship skills
• Ability to maintain outgoing, friendly attitude with patients and coworkers
• Ability to work in a fast paced environment and able to multitask
• Ability to work with minimal supervision

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to stand, sit, and walk; talk, hear, and smell; and use hands, fingers, and wrists (manual dexterity and hand-eye coordination) to handle or feel the mouth/teeth and gums of patients, as well as objects, tools, or controls associated with the dental field. The employee is frequently/occasionally required to reach; lift and/or move up to 25 pounds; and balance, stoop, bend, squat, kneel, crawl, climb, twist, pull, and crouch. The essential functions of this position will result in the following: hazardous exposure (chemical and infections)—constantly; non ionizing radiation (welding flash, microwaves, sun, etc.)—frequently; radiation (x-ray, radioactive, isotopes, etc.)—constantly; noise (loud/repetitive, 85 decibels per OSHA standard)—constantly; and personal protective equipment (PPE: respiratory masks, latex gloves, face shields, etc.)—constantly.

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