Medical / Dental / Life / Disability / Matching 401(k)

Summary :

Under limited direction, perform administrative functions requiring independent judgement and discretion in order to enhance the effectiveness of general office administration, management reporting, and the Spokane Division as a whole.

Essential Functions :

• Answer incoming calls and direct them to the proper person; greet and direct incoming visitors.
• Create usable sales and management reporting in Microsoft Excel from various data sources according to management timelines.
• Print and mail daily invoices; bill daily freight; process freight bills for payment; verify / scan POD's, print POD's and invoices upon request.
• Fulfill customer requests for credit applications, WCP tax I.D. information.
• Process incoming mail.
• Maintain conference rooms, coffee bar; order office supplies; perform various errands including driving out of the office to procure various items as needed.
• Print Welcome Letters / New Account Letters for new customers.
• Accept and process a limited number of customer telephone, fax or walk-in orders.
• Regular and reliable attendance.

Other Functions :

• Assist customers with problems, delivery times, lost orders, returns, etc.; answer customer product inquiries (i.e., availability, suitability, substitutions, sizes, etc.).
• Communicate customer-related information, opportunities, and problems to Account Managers and Inside Sales Team.
• Perform other duties as assigned.

Qualifications :

• Minimum two years' experience in an Administrative Support function, including receptionist and switchboard operation duties.
• Proficiency with Microsoft Windows and current versions of the Microsoft Office suite of products.

Knowledge, Skills, and Abilities :

• Highest level of professionalism with the ability to maintain confidentiality.
• Effective verbal and written communication skills. Ability to communicate at all levels of the organization and work well within a team environment in support of company objectives.
• Customer service oriented, with the ability to work well under pressure.
• Detail-oriented and well organized with the ability to prioritize, coordinate, and simultaneously maintain multiple projects.
• Approachable, flexible, and adaptable to change.

Working Conditions :

• Professional office environment.
• Necessity to sit or stand for extended periods of time, regularly lift 10-25 lbs.
• Frequent use of basic office equipment (i.e., computer, stapler, 3-hole punch, paper cutter, etc.).
• Occasional overtime and weekends may be required.

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Last updated : 2024-09-02