The Medical Receptionist (Clinic Administrative Assistant) will be working at West County Dermatology (operated by United Skin Specialists) office in Chesterfield, MO. This position will work with other clinic staff to greet patients as they arrive, check patients in for their appointments, answer general questions, assist with Dermatology-focused product sales (retail) and assist others on clinic projects as needed. The position is full-time, up to 40-hours a week (Monday - Friday).

The chosen candidate will be responsible for providing all around support to the clinic and patients in the following capacities:

Patient focus:

• Welcomes patients into the clinic in a warm and friendly manner
• Assists with helping patients select appropriate skin retail products
• Checks-in patients as they arrive for their appointment
• Provides a clean and organized waiting area
• Optimizes patient satisfaction
• Enters patient information and billing information into electronic database
• Protects patients and employees by adhering to OSHA infection-control policies
• Identifies and resolves patient-centered problems in a timely manner; Involving Clinic leads when appropriate
• Adheres to HIPAA privacy policies
• Follows all Standard Operating Procedures and other guidelines

Administrative Support:

• Assists clinic team in various admin needs
• Maintains electronic medical charts/files
• Other duties and projects as assigned.

Scheduling:

• Schedules appointments for new and existing patients
• Reviews schedules for accuracy and productivity
• Completes patient reminder phone calls if needed

Required Qualifications:

• Requires a High-School diploma or GED
• At least 2 years’ experience in a healthcare environment; Preferably in a Dermatology or a Specialty Clinic
• Prior retail (cosmetic, skincare or other health-related product) experience highly preferred
• Strong computer skills – Microsoft Office and ability to learn new computer software
• Customer-satisfaction personality
• Ability to travel to other clinic locations (Centralia) to cover shifts as needed
• Prior understanding of HIPAA compliance

Additional Qualifications:

• Strong work ethic and team player
• Exceptional organizational skills and effectively prioritizes tasks
• Excellent customer service skills
• High degree of professionalism
• Ability to deal sensitively with confidential material
• Strong interpersonal (verbal and written) communication skills
• Ability to communicate with various levels of management
• Positively contribute to the USS team environment by taking initiative to learn and build skillsets
• Ability to independently problem solve