discover your purpose…

Inspire customers to express themselves in their home. Bring West Elm to life for our customers by connecting them to the product, inspiration & know-how that helps them tell their story at home. Drive sales by sparking connections & making lasting friends of West Elm.

who we are…

▪ Our mission is to offer choice in products & services, build community through connections with clients & collaborators & focus on honest business practices in everything we do, from supply chain transparency to sustainability.

who you are…

▪ Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale

▪ Succeed in a team environment, while able to work independently & manage your own time

▪ Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box

▪ Know what questions to ask your customers in order to understand their personal style & needs

▪ Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products

▪ Knowledgeable of all your neighborhood’s treasures including the best flea markets, vintage shops, boutiques, dining & entertainment venues that help the customer layer unique items into their home

▪ Most successful when provided with clearly defined daily sales goals& metrics

at west elm, you will…

▪ Create engaging experiences for customers by sharing expertise on styling, decorating & entertaining

▪ Seek out & promote innovative ways to make West Elm a neighborhood destination for inspiration

▪ Consistently keep the store energy lively & upbeat for customers & your teammates

▪ Invite exploration of our unique, affordable, authentic, responsible product

▪ Suggest product to complement & complete initial selections to increase sales ▪ Provide strong follow-up to support & fulfill customer requests

▪ Share the stories, collaborations, craft & details behind our products to bring them to life for our customer

▪ Listen intently to discover customer aspirations, anticipate needs & suggest the right products

▪ Manage all aspects of a customer’s expectations, clearly communicating product information, care, maintenance, time frames & delivery

▪ Create lasting relationships with customers by capturing contacts, re-connecting & promoting all of the inspiration, events & services West Elm has to offer including the West Elm Credit Card, product launches, collaborations, how-to events, promotions & Home Stylist consultations

▪ Continually seek out inspiration, trends & ways to elevate product, decorating & styling expertise

▪ Be an authority on the best local services including florists, upholstery cleaners, landscapers, plumbers, etc.

▪ Be an expert on all local design magazines, bloggers & the design community to build relationships

▪ Collaborate with the store team by appreciating & valuing the talents & contributions of others

▪ Consistently seek out ways to help customers & your teammates

▪ Drive sales by clienteling & connecting customers to you & West Elm

▪ Fulfill a promise for customers by seamlessly processing & coordinating all aspects of their purchase

▪ Maximize all of the resources available to get the customer what they want & resolve any issues

▪ Be held accountable for the following brand competencies: operates with strategic agility, drives innovation & change, provides influential leadership, communicates effectively, develops self & others, creates teams & partnerships, focuses on the customer, models personal accountability, builds operations excellence & drives execution

what we’re looking for…

▪ Unmatched ability to sell & a proven ability to exceed selling goals

▪ Passion for West Elm’s product, creativity, craft, artisans & the neighborhood’s treasures

▪ Excellent communication skills & passion for working with people

▪ Ability to build strong client relationships, referrals & connections within the community

▪ Excitement for the brand & products we sell & ability to style to West Elm’s eclectic aesthetic

▪ Must be able to spend ample time on the sales floor focusing on customer needs

▪ Must be able to lift & mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment & safety techniques

▪ Full time associates are expected to have open availability to meet the needs of the business. Associates must be available for annual inventory and entire holiday season (November and December).

▪ Part-time associated must have Friday-Sunday availability, afternoon and evening/night availabilty. Part-time associates are scheduled a minimum of 15 hours per week and maximum of 29.

bring your resume to life…

▪ Does this sound like you? If so, please submit your resume, cover letter & any additional materials that will give us a peek into your personal style at home (ie: Pinterest boards, Instagram, portfolio, personal website, lifestyle blog, etc).

In accordance with the Accessibility for Ontarians with Disabilities Act (the 'AODA') in Ontario, Williams-Sonoma Canada would like to advise that it complies with all applicable requirements of the AODA and, if necessary, provides accessibility for all applicants and associates with physical and mental disabilities, both during recruitment and employment. If an applicant or an associate is in need of an accommodation for a disability, contact a General Manager and any store location for assistance.

Job Type: Part-time

Pay: $16.00 - $16.50 per hour

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Retail sales: 2 years (Required)

Work Location: In person