At West Michigan International (WMI) and K&R Truck Sales, we are a locally owned group of companies devoted to bringing our customers the very best in full-service truck dealership experiences. With five locations in Grand Rapids, Holland, Kalamazoo, Lansing, and Muskegon, we support our customers with extensive service departments, three complete body shops, parts delivery, a fleet of mobile service trucks, towing, and a laser focus on customer service. In addition to truck sales, leasing/rental, and financing, we offer a positive work environment and a generous benefits package.
We are currently seeking a Body Shop Administrator to join our heavy-duty collision and body shop team. This role involves evaluating vehicle damage, preparing detailed repair cost estimates, and coordinating with customers, insurance companies, and repair technicians. Apply today to become part of our dedicated team!

Responsibilities

• Inspect damaged vehicles to determine the extent of structural, body, mechanical, or interior damage.
• Utilize specialized tools and software to assess damage accurately.
• Prepare detailed, itemized estimates of repair costs, including labor, parts, and materials.
• Generate estimates using industry-standard software.
• Communicate with vehicle owners to explain the repair process, costs, and timelines.
• Provide excellent customer service, addressing any questions or concerns promptly.
• Work with insurance adjusters to ensure estimates meet their requirements.
• Submit estimates and supplementary information to insurance companies for approval.
• Collaborate with repair technicians to ensure accurate and efficient repairs based on the prepared estimates.
• Monitor repair progress and adjust estimates as necessary.
• Maintain accurate records of estimates, repairs, and communications.
• Prepare and submit reports on repair costs and timelines to management.
• Assist in final billing and payment processes.
• Assist in final inspections of repaired vehicles to ensure quality and completeness.
• Address any discrepancies or additional repairs needed.
• Order parts and help manage shop supplies.
• Perform other duties as assigned.

Qualifications

• Knowledge of the heavy-duty truck market or the ability to learn.
• Experience with frame and alignment, paint, and body or the ability to learn.
• Ability to follow written instructions and information.
• Proficient in using estimating software.
• Strong understanding of vehicle repair processes and techniques.
• Excellent customer service and communication skills.
• Detail-oriented with strong organizational and time-management abilities.
• Ability to work independently and as part of a team.

Compensation

Hourly: $20-$25

Benefits

• Medical and Dental
• 401K Plan
• Paid time off
• Growth opportunities
• Family owned and operated
• Uniforms provided
• Highly productive shop
• Career advancement opportunities, promote from within
• ASE and state certification reimbursement and all training expenses paid to further your career
• Continued education, manufacturer hands-on and web-based training

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.