JOB
Under general supervision, the Transportation DMV Specialist 2 performs full-performance level clerical work assisting customers, answering inquiries, and providing information pertaining to the services provided by the WV Division of Motor Vehicles. Work involves knowledge, interpretation, and the application of motor vehicle laws, policies, and procedures. Other duties as assigned.Pay Grade: 10T0502N
EXAMPLE OF DUTIES

• Answers in person, telephone and email inquiries from customers providing information regarding motor vehicle laws, policies, and procedures. •Explains forms, fees, taxes, and any other charges applicable. •Checks pending title work and renewals, explains rejections, and assists with any service issues, including lost work.•Compose and send emails to the DMV Regional Offices and other sections with the agency to facilitate customer interaction.•Operate the appointment scheduler for the DMV Regional Offices and Chatbot for wv.gov website.•Maintain logs for informational purposes for reporting.•Must be able to assist in the resolve of complex issues with customers, or internal issues in the assigned unit for work processes.•Enters data into the computer to access previous data and update new file information as appropriate. •Mails forms per customer requests and/or inquiries, composing correspondence to explain documents. •Process credit card payments by telephone or through the web service.•Process applications, forms, convictions, and other documents.•Assist in training new employees in the work processes.•May interact with law enforcement insurance companies, automobile dealerships, attorney, county offices, and other jurisdictions associated with the job assignment.•May operate a photo camera system, as applicable.•Assist with office duties or special assignments related to the administrative functions of the section as necessary.

SUPPLEMENTAL INFORMATION
REQUIRED TRAINING/EDUCATION • Graduation from standard high school or the equivalent.REQUIRED EXPERIENCE • Two (2) years as a DMV Specialist 1• College credit from an accredited college or university, business school, or vocational training may be substituted through an established formula for the required experience.SPECIAL REQUIREMENTS: All applicants must consent to fingerprinting and a criminal background investigation.