Client Service Specialist – Home Care NurseCore is seeking a Client Service Specialist for our Phoenix home care office. As a national leader in home care services, we offer competitive compensation and the chance to build a rewarding and fulfilling career. If you’re motivated, enthusiastic and have experience in a service related industry, you won’t want to miss this opportunity! Join us at the heart of healthcare, apply today!
Responsibilities
The home care Client Service Specialist provides overall non-clinical management of a group of patients as organized and assigned, making sure the patients are safe in their homes with adequate staff and that nursing personnel are operating effectively with physician orders.

• Receives and coordinates home care referrals, to include appropriate authorization
• Assigns qualified personnel competent to work cases, including rescheduling cancellations
• Supports Branch recruitment efforts to include interviewing and hiring adequate field staff to cover existing and growing census
• Ensures compliance with licensure and credentialing requirements
• Counsels field employees involving violation of non-clinical matters
• Initiates complaint and service failure reporting and investigation, including appropriate and ongoing resolution
• Exemplifies AWESome company standards

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
 
Education:

• High School graduate with an associate degree in a related field, or equivalent experience; College Degree strongly preferred.

Experience:

• At least one year of training or experience in a service related industry.
• At least one year of experience in home care, with commercial insurance and private pay experience preferred.
• Experience should emphasize problem solving skills in a patient care setting.