Customer Service Representative / Cashier

Shift: Day shift, all seasons

Western Building Center in Columbia Falls is seeking an outgoing person who takes pride in excellent customer service. This full-time cashier/customer service position will give you the opportunity to excel in a fast-paced retail environment. A successful applicant will be able to hone their knowledge of all aspects of building materials sales, from customer service and sales to administration and logistics. Training is provided, but some computer experience is necessary. Experience in the lumber and building materials industry is recommended.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Ensure that WBC customers and clients have the best possible retail experience
2. Answer phones, provide customer service over the telephone or route calls appropriately.
3. Fulfill sales goals as directed by the store manager
4. Maintain clean and organized appearance of the retail facility
5. Plan and pace own work efficiency in order to meet daily, weekly, project, or team related productivity goals.
6. Understand and observe all safety procedures and practices in order to prevent injury to self or co-workers; attend periodic safety meetings as required; may recommend changes to improve safety procedures.
7. Other duties may be assigned

COMPETENCIES

 Knowledge of company products sufficient to determine appropriate applications

 Good customer service and communications skills

 Ability to work independently

 Ability to read customer orders and follow safety regulations

 Working knowledge of Windows operating systems

MINIMUM REQUIREMENTS

A drug test will be administered prior to employment

WORK ENVIRONMENT / PHYSICAL ACTIVITY The work environment and physical activity described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  Will be required to frequently lift, carry, push, pull, or otherwise move objects up to 50 pounds.
• Principle work environment will be a retail facility
• Other work environments include lumberyard/warehouse