15 Call Center Representative Jobs in Orange, CA
Western Dental & Orthodontics is Hiring a Call Center Representative Near Orange, CA
Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care.
The primary role of the Patient Outreach and Engagement Team is:
- Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
- Handle high volume of calls regarding Denti-Cal, Medicaid and other Insurances.
- Effectively navigate systems to lookup existing patients’ information in our dental systems
- Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
- Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
- Outbound P.O.E.T candidates should surpass quality assurance, productivity, and dependability expectations.
- Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
- Educate new and existing customers of any available plans, products, and services.
- Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.
- Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
- Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
- Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
- Ability to remain focused and productive each day though tasks may be repetitive.
- O.E.T members will be an extension of the dental offices located nationwide.
- O.E.T member will support building provider schedules through their partnership with the offices they support.
- All candidates will be managed to KPIs with regards to outbound calls and appointment bookings
- Experience with using Denticon, Dentrix Enterprise, and/or Tab 32 strongly preferred.
- Must be available to work varied days Monday – Saturday on-site in Dallas location.
- Paid Time Off (PTO)
- Medical and dental insurance
- Vision coverage
- 401K plan
- Highly competitive salaries
- KPI based incentive programs.
- Outstanding professional training
- Exceptional growth and career advancement opportunities
Job Summary
Full Time
Ambulatory Healthcare Services
$49k-62k (estimate)
05/17/2024
07/14/2024
westerndental.com
FREMONT, CA
3,000 - 7,500
2010
$200M - $500M
Ambulatory Healthcare Services
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The job skills required for Call Center Representative include Scheduling, Communicates Effectively, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
01/09/2022: High Point, NC
A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
02/28/2022: Jamestown, NY
Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.
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