WESTERN MOTORCOACH, INC. is seeking skilled and experienced Motor Coach Dispatchers. Who oversees the daily operation and dispatching of drivers, motorcoaches, and cleaners according to contract requirements and compliance with State and Federal regulations. Professionally communicate with our clients and operators to achieve and deliver client satisfaction. The ideal candidate will have experience in Dispatcher, data entry, communication, and fleet management.

SCHEDULE: This position operates 24/7 and requires applicants to work weekends and holidays. Positions are open on the day shift, mid-shift, and graveyard shifts.

ESSENTIAL RESPONSIBILITIES:

• Work is performed in various environmental conditions.
• Coordinate and communicate effectively with drivers, dispatchers, and other team members.
• Handle incoming calls and inquiries from drivers and customers regarding transportation services.
• Utilize transportation management systems for efficient routing and scheduling.
• Perform data entry tasks to update and maintain accurate and efficient trip records.
• Prepare daily driver paperwork for reporting times, vehicles, and itineraries.
• Ensure trip documentation (proper instruction, paperwork, itineraries, and map necessary for the given assignment) is completed correctly and promptly for the drivers.
• Communicate and reconfirm via text and phone promptly with the customers and drivers for the next day's trip, making amendments specified by the customers.
• Maintain positive customer relations and respond to customer issues with courtesy and a solution-oriented attitude—solving customer complaints.
• Ensure our customers achieve on-time performance successfully.
• Schedule drivers and vehicles for the daily schedule, last-minute reservations, and changes.
• Assign buses and drivers to solve real-time overload situations and efficiently schedule operations consistent with business needs.
• Schedules, plans for the unexpected, responds to emergencies, and resolves issues when they arise.
• Actively monitors routes in progress to ensure service commitments and driver performance are satisfied.
• Proactively communicates last-minute operational changes to drivers, sales, and management as needed.
• Keep an inventory of vehicles and drivers.
• Schedule, Confirm, and inspect that vehicles assigned to the drivers are prepared for the assignment or replace downed equipment.
• Dispatch replacements for drivers call out, no show.
• Medicate and resolve dispatch-related driver conflicts and issues and coordinate resolutions with the manager.
• Provide managers, mechanics, and wash crew with the next-day bus schedule on time.
• Inspect and manage the wash crew to ensure all buses are clean according to company cleaning guidelines and are ready for next-day trips before takeoff.
• Manage fleet operations, including maintenance and inspections.
• Coordinates with mechanics for equipment available for the next day's schedule.
• Report maintenance issues to management and coordinate with the shop to minimize downtime as necessary.
• Assist mechanics with emergencies and obtain replacement equipment etc...
• Work with the management to have mechanics dispatched on road calls.
• Assist drivers and notify proper authorities during an incident/accident.
• Keep an accurate record of incidents and accidents and follow up with the immediate supervisor.
• Monitoring driver behavior to ensure drivers are safe to leave the yard for the trips; communicating with the drivers daily while on assignment to ensure no problems occur.
• Audit driver-finished trip documents, checking for accuracy and violations to ensure all information is included, correct, and completely input accurately in the system. In addition, report to the sales team for any additional jobs drivers perform on trips not listed in our system.
• Monitor GPS/camera on buses and driver hours of service to ensure compliance with DOT regulations.
• Utilize transportation management systems and other software tools to manage trips and track vehicles and drivers.
• Consult with drivers regarding e-log auditing, pre-trip, and pro-trip inspection.
• Work with the manager to schedule driver training, cross-training, and other issues as needed.
• Notify and assist drivers with their driver's licenses and DOT physical exam renewals. As a result, inspected driver documents are current, and tests are taken on time before the trip.
• Guardian of drivers' safety and promote high expectations of productivity.
• Responsible for assisting the supervisor with information on the driver's performance, recommending disciplinary actions if warranted, and scheduling performance coaching.
• Perform on-call dispatch duties as needed after hours and at weekends.
• Responsible for rotating 24/7 company cell phones to receive incoming customer and driver calls.
• Must be able to reach out in an emergency or have any questions on an off day.
• Work above regular working hours when workloads and seasonal activities are encountered.
• Responsible for report writing and keeping all concerned updated on daily activities.
• Filing, auditing, and data entry.
• Collaborate with other departments to ensure efficient and effective operations.

Note: This job description will provide a general overview of the position. Duties, responsibilities, and requirements may change based on the company's needs.

QUALIFICATIONS REQUIREMENTS:

• Association degree or in the related field.
• 2 years of experience in a dynamic dispatch for the motorcoach company preferred.
• Strong analytical skills to analyze trip data and optimize routes.
• Experience in travel and tourism is a plus!
• Advance in computer applications such as Word, Excel, Outlook, email, Google, internet software, etc...
• Strong knowledge of the ability to learn to use the mainframe computer system and various software applications.
• Knowledge of Samsara software is beneficial.
• Basic understanding of online mapping software for local, state, and national travel destinations.
• Must have at least 3 years of customer service and general clerical work in an office environment.
• Proficiency in data entry and record keeping.
• Must type data accurately and quickly and pass a typing test at 45 words per minute (WILL BE TESTED).
• Experience and knowledge in the Motorcoach industry and DOT regulations.
• Effective and excellent verbal and written communication skills are required.
• Must have excellent communication skills by telephone, 2-way radio, or in person, clear, fluent English, courteous, friendly, and professional manners with clients, guests, co-workers, and industry-related personnel.
• Ability to interact with many types of personalities in a professional and friendly manner.
• Be empathetic and possess excellent listening skills. Understand and follow oral and written instructions and express ideas effectively orally and in writing.
• Handling customer complaints and using independent judgment to resolve issues promptly.
• Strong critical thinking must exercise the ability to make quick troubleshooting decisions and advance in solving problems.
• Must be integrity and the ability to handle confidential information.
• Work independently with minimal supervision and get along well with others.
• Must work within deadlines and have time management skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Attention to detail for accurate data entry and record keeping.
• Familiarity with fleet management principles and practices.
• Ability to adapt quickly to changing priorities and handle multiple tasks simultaneously in a fast-paced work environment with regular distractions and interruptions.
• Must remain calm, pleasant, and poised, manage stress, and work well under pressure.
• Energetic, dependable, hardworking, and willing to take the extra step to accept and support company operations, processes, and systems.
• Must be available for "on-call" rotation and work flexible hours, graveyard schedule, weekends, and holidays based on business needs.
• Must have a valid driver's license, reliable transportation, and be dependable with consistent attendance and punctuality.
• Must pass a criminal background check and drug and alcohol tests.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift
• Overnight shift

Application Question(s):

• How many years of Microsoft EXCEL experiences do you have?
• How many words per minute can you type
• What is your expected compensation rate?

Education:

• Associate (Preferred)

Experience:

• Transportation dispatching: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• Office clerk: 3 years (Preferred)
• DOT and FMCSA regulation: 3 years (Preferred)
• Motorcoach indstruy: 3 years (Preferred)
• Data entry: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)
• CDL A or B (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person