WESTERN MOTORCOACH, INC. is seeking immediate hire dispatchers. Who oversees the daily operation and dispatching of drivers, motorcoaches, and cleaners according to contract requirements and compliance with State and Federal regulations. Professionally communicate with our clients and operators to achieve and deliver client satisfaction.

SCHEDULE: This position operates within a 24/7 environment that will require applicants to work night and graveyard shifts as well as holidays and weekends.

ESSENTIAL RESPONSIBILITIES:

• Work is performed in various environmental conditions.
• Perform data entry tasks to update and maintain accurate trip records.
• Prepare daily driver paperwork for reporting times, vehicles, and itineraries.
• Verify and ensure trip documentation (proper instruction, paperwork, itineraries, and map necessary for the given assignment) is completed correctly and promptly for the drivers.
• Communicate and reconfirm promptly (24 hours and an hour before) with drivers for the trips, making amendments specified by the customers.
• Maintain positive customer relations and respond to customer issues with courtesy and a solution-oriented attitude—solving customer complaints.
• Utilize transportation management systems to track drivers and ensure timely performance.
• Analyze transportation data to optimize routes to help reduce trip delays.
• Communicate with drivers and customers to ensure smooth operations.
• Ensure On-Time performance is achieved for our customers successfully.
• Schedule vehicles for last-minute reservations and changes.
• Assign buses and drivers to solve real-time overload situations and efficiently schedule operations consistent with business needs.
• Schedules, plans for the unexpected, responds to emergencies, and resolves issues when they arise.
• Actively monitors routes in progress to ensure service commitments and driver performance are satisfied.
• Proactively communicates last-minute operational changes to drivers, sales, and management as needed.
• Inspect and confirm that vehicles assigned to the drivers are prepared for the assignment or replace downed equipment.
• Dispatch replacements for drivers call out, no show.
• Inspect and coordinate with the wash crew to ensure all buses are clean according to company cleaning guidelines and are ready for trips before takeoff.
• Report maintenance issues to management and coordinate with the shop to minimize downtime as necessary.
• Assist mechanics with emergencies and obtain replacement equipment etc...
• Work with the management to have mechanics dispatched on road calls.
• Assist drivers and notify proper authorities in the event of an incident/accident.
• Keep an accurate record of incidents and accidents and follow up with the immediate supervisor.
• Monitoring driver behavior to ensure drivers are safe to leave the yard for the trips and communicate with the drivers daily while on assignment to ensure no problem occurs.
• Audit driver-finished trip documents, checking for accuracy and violations to ensure all information is included, correct, and completely input accurately in the system. In addition, email to report to the sales team for any additional jobs drivers perform on the trips that are not listed in the invoices and not in our system.
• Monitor GPS tracking systems to track drivers and driver hours of service to ensure compliance with DOT regulations.
• Assist and consult with drivers regarding e-log issue, auditing, pre-trip, and pre-trip inspection.
• Notify and assist drivers with their driver's licenses and DOT physical exam renewals. As a result, inspected driver documents are up to date, and tests are taken on time before the trip.
• Responsible for assisting the supervisor with information on the driver's performance, recommending disciplinary actions if warranted, and scheduling performance coaching.
• Perform on-call dispatch duties as needed after hours and on off days.
• Must be able to reach in case of emergency or any questions on an off day.
• Work above regular working hours when workloads and seasonal activities are encountered.
• Responsible for different reports writing on each shift, keeping all concerned updated on daily activities and submit your report on time daily.
• Filing, auditing, and data entry.
• Perform other related duties assign by the management to meet the ongoing needs of the organization.

QUALIFICATIONS REQUIREMENTS:

• Association degree or in the related field.
• 3 years of experience in a dynamic dispatch for the bus company preferred.
• Experience in travel and tourism is a plus!
• Experience with dispatching and coordinating transportation activities.
• Familiarity with GPS tracking systems for monitoring trip performance.
• Advance in computer applications such as Word, Excel, Outlook, email, Google, internet software, etc...
• Strong knowledge of the ability to learn to use the mainframe computer system and various software applications.
• Basic understanding of online mapping software for local, state, and national travel destinations.
• Strong knowledge of logistic principles.
• Proficiency in using transportation management systems and other logistics software.
• Must have at least 3 years of customer service, data entry, and general clerical work in an office environment.
• Must type data accurately and pass a typing test at 40 words per minute (WILL BE TESTED).
• Experience and knowledge in the Motorcoach industry and DOT regulations are preferred.
• Effective and excellent verbal and written communication skills are required.
• Must have excellent communication skills by telephone, 2-way radio, or in person, clear, fluent English, courteous, friendly, and professional manners with clients, guests, co-workers, and industry-related personnel.
• Have the ability to interact with many types of personalities in a professional and friendly manner.
• Be empathetic and possess excellent listening skills. Understand and follow oral and written instructions and express ideas effectively orally and in writing.
• Handling customer complaints and using independent judgment to resolve issues promptly.
• Advance in solving problems and strong critical thinking must exercise the ability to make quick troubleshooting decisions urgently.
• Must be integrity and the ability to handle confidential information.
• Work independently with minimal supervision and get along well with others.
• Must have the ability to work within deadlines, prioritize tasks, and have time management skills.
• Have the ability to multitask in a fast-paced work environment with regular distractions and interruptions. Handle multiple projects simultaneously.
• Must remain calm, pleasant, and poised, manage stress, and work well under pressure.
• Excellent organizational skills, attention to detail, energy, hard work, and willingness to take the extra step to accept and support company operations, processes, and systems.
• Must be available for "on-call" rotation and work flexible hours, graveyard schedule, weekends, and holidays based on business needs.
• Must have a valid driver's license, reliable transportation, and be dependable with consistent attendance and punctuality.
• Must pass a criminal background check and drug and alcohol tests.

Job Type: Full-time

Benefits:

• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift
• Evening shift
• Night shift
• Overnight shift

Application Question(s):

• How many years of Microsoft Word and Excel experience do you have? Are you basic, intermediate or advanced in Microsoft office?
• How many words per minute can you type?
• What is your expected compensation pay rate?

Education:

• Associate (Preferred)

Experience:

• transportation dispatching: 4 years (Preferred)
• customer service: 4 years (Preferred)
• DOT and FMCSA: 4 years (Preferred)
• office clerk: 4 years (Preferred)
• motorcoach industry: 2 years (Preferred)
• Google Application: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)
• CDL A or B license (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person