3 Business Continuity Process Owner Jobs in Edina, MN
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Business Continuity Process Owner
$96k-123k (estimate)
Full Time | Insurance
1 Week Ago
Western National Insurance is Hiring a Business Continuity Process Owner Near Edina, MN
Job Type
Full-time
DescriptionWho are we?Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?Western National is seeking a Business Continuity Process Owner to join our team!
The individual in this role will have the opportunity to ensure an effective enterprise business continuity management framework is developed, maintained, and adhered to across the enterprise and is consistent with general regulatory requirements and industry best practices and standards. Business continuity management ensures that the established framework supports successful business operation during a business-impacting event and a successful return to normal business operation in a timely fashion.
The Business Continuity Process Owner will work with others across the organization to design, develop, and implement the business continuity management framework. The process owner also governs, tests, and continually improves the people, processes, and tools over time, ensuring that the framework adjusts to accommodate the changing business needs of Western National.
What are the responsibilities and opportunities of this role?
Culture and Total RewardsWestern National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Salary Description
$100,530 - $122,870
Full-time
DescriptionWho are we?Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” we define success as a measure of the relationships we’ve built over time. In everything that we do, we know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something we work to bring to every person and organization with whom we partner and serve.
Does this opportunity interest you?Western National is seeking a Business Continuity Process Owner to join our team!
The individual in this role will have the opportunity to ensure an effective enterprise business continuity management framework is developed, maintained, and adhered to across the enterprise and is consistent with general regulatory requirements and industry best practices and standards. Business continuity management ensures that the established framework supports successful business operation during a business-impacting event and a successful return to normal business operation in a timely fashion.
The Business Continuity Process Owner will work with others across the organization to design, develop, and implement the business continuity management framework. The process owner also governs, tests, and continually improves the people, processes, and tools over time, ensuring that the framework adjusts to accommodate the changing business needs of Western National.
What are the responsibilities and opportunities of this role?
- Works with management across all lines of business to coordinate business continuity activities, including preparing for an event and assisting in coordinating execution during an event, which encompasses both business continuity and disaster recovery functions.
- Contributes to the development and maintenance of the enterprise-wide business continuity management program, including development of tools, instructional guides, and training.
- Facilitates the development of corporate policies, standards, and guidelines, and coordinates enterprise-wide event exercises.
- Establishes and maintains business continuity processes and practices which effectively ensure that the process remains current and incorporates and aligns with industry standards and practices as appropriate and meets regulatory requirements.
- Participates in external business continuity management organizations and keeps up to date on industry best practices and trends.
- Acts as the subject matter expert for business continuity management.
- Guides the IT disaster recovery process and ensures that it aligns with the overarching business continuity process.
- Leads periodic review, validation, and workflow testing of documented business continuity plans.
- Identifies key performance indicators for the business continuity process and reports on progress as the process improves.
- Conducts assessments for various departments and functions, analyzing the potential business impact of business interruptions such as security breaches, natural disasters, and infrastructure failures.
- Identifies areas within the business continuity process which need attention and assigns owners to the work as needed.
- Decides when an issue has been properly remedied and determines pass / fail on the outcome of business continuity exercises.
- Partners with business leaders and IT professionals to identify deficiencies in the existing business continuity framework and works with these resources to develop creative solutions to address the deficiencies.
- Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
- Performs special projects and other duties as assigned.
- Broad experience in IT and the ability to pick up quickly on the structure and functionality of new and existing IT environments.
- Advanced knowledge of the business continuity planning process.
- A focus on business satisfaction with strong interpersonal skills and responsiveness.
- Proficient use of our various core systems, office and computer equipment, and software packages.
- In-depth experience with risk management or other ITIL processes.
- Direct experience with business continuity processes and tools.
- Foundation level or advanced ITIL certifications are preferred.
- Good track record for innovation and measurable process improvements.
- Proven ability to solve complex problems and generate innovative approaches and solutions.
- Strong analytical skills with previous experience breaking down complex technical problems.
- Strong customer service skills.
- Strong project management skills, including the ability to meet aggressive deadlines and handle multiple projects simultaneously while adapting to constantly changing requirements.
- Proven leadership, collaboration, and negotiation skills.
- Excellent oral and written communication skills, including the ability to speak at an appropriate technical and business level for the audience and prepare written proposals, recommendations, and business cases.
- Bachelor's degree in computer science, related field, or equivalent experience.
- Five-plus years of technology experience.
- Excellent working knowledge of typical IT operations and support organizations.
- Ability to think through hypothetical situations and concepts and identify risks and weaknesses in various business processes.
- Demonstrated ability to make timely decisions based on risk and impact.
- Demonstrated ability to communicate clearly and effectively both verbally and in writing to technical and non-technical audiences.
- Excellent problem-solving and analytical skills.
- Proven ability to communicate and build and manage relationships effectively at all levels of the organization.
- Strong organizational skills, including strong ability to manage multiple projects with competing demands for resources.
- Proficiency in process formulation and improvement and effective communication to others participating in these processes.
Culture and Total RewardsWestern National has long been known as “The Relationship Company®” and caring for our employees is part of that relationship commitment. We value connectiveness, empowerment, and accountability, and we believe that our employees are our biggest asset.
Currently ranked as the 41st largest private company by revenue in Minnesota (Minneapolis/St. Paul Business Journal), Western National has earned accolades year-over-year as an employer of choice and garnered multiple awards for wellness in the workplace. Western National has also been named a Top Workplace by the Star Tribune for the past four consecutive years. In addition, the Group is consistently recognized as a Ward’s 50 property-and-casualty insurance company for its outstanding financial results.
Western National offers full-time employees a significant Total Rewards Package, including:
- Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
- Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
- 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
- Wellbeing Program, including onsite fitness studio
- Paid Time Off – including holiday, vacation, and volunteer
- 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
- Paid parental leave
- Bonus opportunities
Western National provides employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Salary Description
$100,530 - $122,870
Job Summary
JOB TYPE
Full Time
INDUSTRY
Insurance
SALARY
$96k-123k (estimate)
POST DATE
09/07/2024
EXPIRATION DATE
10/04/2024
HEADQUARTERS
ORLAND PARK, IL
SIZE
500 - 1,000
FOUNDED
2014
REVENUE
$500M - $1B
INDUSTRY
Insurance
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