Description

Job Title: Medical Receptionist/Front Desk

Department: Administration Location: Denver, CO

Western Orthopaedics, P.C. was founded in 1938 with a focus on providing compassionate, evidence-based care to patients throughout Denver and the Front Range. The practice is one of the oldest and most respected practices in Colorado, with a focus on creating a patient experience that maximizes beneficial outcomes. Western Orthopaedics continues to grow by embracing innovative orthopedic treatments and enhancing systems infrastructure that supports improved operational efficiency. The surgeons have a diverse breadth of experience. Many of Western Orthopaedic’s surgeons have advanced sub-specialty training and pass on their expertise through teaching other surgeons, serving as active members of local and national medical societies, and authoring scientific publications. They are dedicated to improving outcomes through new technologies and techniques.

Position Summary:

Under the direction of the Front Desk Supervisor and Director of Operations, this position is responsible for managing front office tasks in a busy orthopedic clinic.

Supervision Received: Works under the direct supervision of the Front Desk Supervisor and Director of Clinic Operations

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for greeting all patients, always maintaining the highest level of customer service
• Perform check-in, check-out, and scheduling follow up appointments for each patient
• Collect payments for outstanding balances and copays
• Foster relationships with physicians to ensure that processes and communication allow for effective patient satisfaction.
• Work together as a team of Front Desk Staff to maintain tasks are complete for all providers
• Completes any duties and special assignments as requested.

Qualifications

Preferred Qualifications:

• High School Diploma or equivalency
• 3-5 years of medical office experience.
• Medical terminology, scheduling, insurance, and/or workman’s compensation knowledge highly preferred.

Preferred Skillsets:

• Demonstrated ability to use a computer with common software products such as Microsoft Word, Excel and PowerPoint.
• Understanding of and experience with EHR systems with the ability to be a subject matter expert within the scope of role.
• Ability to effectively communicate at all levels, including physicians, leadership, and staff.
• Ability to deal calmly and courteously with people.
• Ability to deal with stressful situations.
• Ability to finish tasks in a timely manner.
• Ability to follow oral and written instructions and established procedures.
• Ability to function independently and manage own time and work tasks.
• Ability to maintain accuracy and consistency.
• Ability to maintain confidentiality.
• Ability to organize workflow.
• Ability to perform basic filing, office procedures and word processing.
• Ability to plan, coordinate and develop multiple projects.
• Ability to work as an effective team member.

Physical Requirements:

• May include standing, sitting and/or walking for extended periods.