Gordon Truck Centers, Inc. (GTC) is now accepting applications from those interested in the role of Service Manager. We are looking to find qualified applicants who are interested in joining the best Freightliner dealership in the Northwest and growing their career with us! If youre interested in adding your name and experience to our pipeline, read on to learn more about the company and what this job role entails.

We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network.

The Service Manager is responsible for the strategic and tactical management of the Service Department. The Service Manager role requires dynamic leadership qualities and communication skills with a proven ability to provide superior customer service and effectively develop and manage a high performing team that produces best in class results. This critical role requires experience in safety management, daily business operations, planning, budgeting, profit and loss management, employee development and achieving total customer satisfaction. A key component of this position is applying continuous improvement methods to solve problems and work with interdepartmental teams to achieve department and company goals.

Job Responsibilities include:

• Leadership and ownership of the safety culture, processes and regulatory requirements leading to a safe and injury free environment.
• Manages and is responsible for the total adherence to all Federal and State statutes regarding mechanical shops and service departments.
• Oversight of the Service Department facilities to ensure the integrity of good physical conditions, cleanliness and safe operation of the Service Department and the tools and equipment within in.
• Responsible for developing and managing the Service Department strategy based on company values, goals, and objectives for complete customer satisfaction and profitability.
• Oversee the planning, budgeting and improvement processes for the Service Department and monitoring departmental performance against established goals and objectives.
• Active involvement and ownership of Daimler Elite Support criteria and the Elite Support status for the Service Department as well as active participation in fulfilling Elite Support status site wide.
• Leadership, engagement and ownership of customer relationships and our dealership reputation as it applies to service and our Service Department.
• Development and oversight of new service business and service business growth and expansion. This includes collaboration with other departmental leaders and managers.
• Coach, mentor and develop employees, both direct and indirect reports, assuring effective teamwork, individual effectiveness and growth within the organization.
• Participate and lead continuous improvement efforts within the Service Department and site wide. Knowledge of Lean Six Sigma tools and methodologies strongly preferred.
• Oversight of training programs for all Service Department employees.
• Work closely and collaboratively with all operational and sales departments.

Education : High School graduate or equivalent. Bachelors degree preferred.

Experience : 5-10 years of progressive leadership experience required. Technical mechanical background and leadership within a mechanical service department strongly preferred. Experience with strategic planning and people development preferred.

Must have strong leadership capabilities and the ability make and maintain a strong team atmosphere that is solely focused on building the business with quality service. Superior customer relations and problem-solving skills are required for this position. Candidate must have technical background and be capable of communicating with technicians and customers regarding repairs on heavy and medium duty trucks.

Skills: Proven background in providing quality customer service. Excellent communicator (written and verbal), able to lead and motivate others, strong in conflict resolution, must be comfortable with computers. Able to work in fast paced and challenging environment.

Job Conditions

Physical : Extensive keyboard work and viewing computer screen, use of telephone. Safely walk and stand for extended periods of time. Bending, stretching and some heavy lifting (up to 50 pounds) may be required on occasion.

Environmental : Primarily indoors with minimal outdoor time. High noise level at times. While performing the duties of this job, the employee may be exposed to moving mechanical parts and vehicles.

Hours : Must be available for evenings or weekends on occasion; shift is primarily Monday Friday, 7:30 AM 5:00 PM.

ADDITIONAL INFORMATION:

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.