JOB SUMMARY: The Service Coordinator works closely with the Service Manager and Product Support Sales Representatives (PSSR) to ensure the continued growth of the client base and financial performance through the alignment of systems, people, and process. This role is responsible for managing the customer repair process and is the primary contact throughout the life of the repair. This includes all correspondence and documentation related to the repair from inquiry to invoice and follow-up to ensure the highest levels of customer service possible is provided through constant communication with the Service Foreman, PSSR’s, and the customer.

ESSENTIAL FUNCTIONS:

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge and use of Microsoft computer products or other comparable systems required.
• Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.
• Proven conflict resolution and negotiation skills.
• Ability to set and manage priorities.
• Must be a self starter and able to work without supervision.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Two years comparable office experience to include budgeting and fiscal responsibility preferred.
• One year previous support experience or customer service in heavy equipment and/or diesel truck repair preferred.
• Two years customer service or sales experience preferred.
• Valid driver’s license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.
• Must be able to meet all safety requirements for applicable safety policies.
• Exposure to extreme temperatures and environment.
• Exposure to high noise level.
• Exposure to fumes.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)