28 Front Desk Agent Jobs in Branson, MO
Westgate Resorts is Hiring a Front Desk Agent Near Branson, MO
Starting pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.
Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson's world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.
Job Description
As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:
As a Front Desk Agent, you will:
- Greet guests warmly upon arrival, facilitating smooth check-in procedures.
- Efficiently register guests, ensuring accurate information and assigning suitable rooms.
- Issue room keys and provide necessary instructions to the guest.
- Manage telephone communications by transmitting and receiving messages professionally.
- Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance.
- Maintain up-to-date records of room availability and guest accounts for efficient management.
- Handle billing procedures, including computing bills, collecting payments, and providing change.
- Take reservations and confirm bookings promptly and accurately.
- Record and post charges to guest ledgers, including room rates and additional services.
- Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests.
- Conduct nightly bucket checks to ensure guest satisfaction and comfort.
- Demonstrate active listening skills and provide effective solutions to guests' concerns and issues.
Qualifications
- Must be able to lift up to 15lbs and stand for long periods of time
- Must have excellent customer service skills
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
- Required to pass a background check, drug test, and prove eligibility to work in the United States
Why Westgate?
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K with generous company match
- Get access to your pay as you need it with our Daily Pay benefit
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
Videos To Watch
https://www.youtube.com/watch?v=w60IIqgUlt4
Job Summary
Full Time
$26k-34k (estimate)
06/23/2024
07/09/2024
westgateresorts.com
LAS VEGAS, NV
3,000 - 7,500
2018
Private
R INMAN
$500M - $1B
Accommodations
Related Companies
About Westgate Resorts
Westgate Resorts offers accommodations, dining, spa and hospitality services.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
