JOB DESCRIPTION

JOB TITLE: QUALITY ASSURANCE MANAGER

FLSA: EXEMPT

DEPARTMENT: EMPLOYMENT SERVICES

REPORTS TO: PROGRAM MANAGER

LOCATION: WESTCHESTER COUNTY, NY

SALARY: $57,000.00 -$ 70,000.00

SUMMARY:

The Quality Assurance Manager is responsible for developing, managing, and oversee our teams DSS quality control and management processes. In this role, you will be responsible for establishing procedures for quality control and ensuring our practices adhere to industry standards and government regulations. Additionally, you will be responsible for overseeing the Program Assistant team.

We expect you to compile and analyze our team’s core compliance, policies and procedures, conduct internal quality control audits, and plan corrective measures to mitigate compliance risks. Under the guidance of the Program Manager, you will also report incidents related to quality assurance and regulatory non-compliance.

DUTIES & RESPONSIBILITIES:

• Ensure that Employment service staff are completing the following:
• Enrolling participants into Apricot data system including all mandatory data elements
• Assessing clients using the proper Assessment tools
• Completing any and all enrollment documents fully and accurately
• Entering data regarding client disability and employment information plus uploading supporting documentation
• Reviewing all supporting documents as it pertains to their participation in job search
• Are copying and filing employment verification for the appropriate milestone outcomes
• Reviewing clients Eligibility/Referral decisions
• Checking that the participant has his/her I9 documents in program chart
• Attending and participating in team meetings
• Updating workshop attendance and CWEP hours align with timesheets

• Follow up with staff when information is contradictory or incomplete. Provide data quality feedback and corrective assistance on a monthly basis
• Review and ensure the proper case closures align with monthly reports
• Continue to look for ways to streamline systems in our data collection & entry processes

• Meets with direct report for weekly supervision
• Reviews and submits accurate, timely reports as requested
• Other duties as assigned

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Bachelor’s degree preferred. At minimum 2 years’ experience in quality assurance experience is a must. Workforce development experience is a plus. Excellent communication (written and verbal) ability to convey information in a clear and concise manner. Demonstrated talent and ability to learn new technologies and implement them successfully. Good working knowledge/skills with Microsoft Office products including, but not limited to Excel, Word. Strong interpersonal skills, professional presence, and ability to interact with a diverse audience. Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.