Job Purpose

The purpose of the Restaurant Supervisor is to greet guests with warm hospitality and insure smooth operation and high level of service from all Restaurant associates.

Essential Job Functions

• Assist in the selection, supervision, development, appraisal, counseling, and disciplinary action of departmental associates.
• Must be able to work in a fast paced and customer service oriented environment; to perform duties under pressure and meet deadlines in a timely manner
• Work as a part of a team as well as complete assignments independently; take instructions from Managers and exercise problem solving skills. Observe diners to respond to additional requests.
• Maintains communication with Chef. Understands menu prior to opening and is aware of changes during service; be familiar with daily specials, wine list, cocktails and bar.
• Be knowledgeable of all menu items, garnish, contents and preparation methods. Be prepared to answer any guest questions about the menu in a direct, concise way.
• Check food before serving it to ascertain that appearance, temperature and portions are correct.
• Controls operation of his/her restaurant. Insures proper execution of service between team members.
• Complete opening/closing duties. Close server’s paperwork at the end of the shift. Responsible for his/her bank. All completed paperwork given to Night Audit. Responsible for insuring that checks are closed to correct account.
• Awareness of hotel functions and special events. Know locations of all outlets and services.
• Knowledgeable on computer terminal, POS System and Time & Attendance System.
• Insure restaurant team follows AURO Hotels and Brand Standards and policies and procedures with regard to the sequence of service in the restaurant.
• Display friendly hospitable greeting and seating guests. Seat and present guest with clean menus. Seat all stations equitably assuring equal distribution of parties.
• Keep reception area clean and neat.
• Answer phone properly and promptly giving name of restaurant and identifying self.
• Check that tables are properly set, side stations kept clean, and all side work is properly and completely done.
• Know and understand all complimentary and coupon policies and keep record in order.
• Handle initial guest complaints and inform Manager on Duty, immediately. Report all incidents to Manager.
• Assure smooth transition at shift change remaining on duty until relief is present.
• Circulate stations making sure guests are getting proper service and all associates are in stations and providing exceptional guest service.
• Must be able to do any requirements for the following jobs - Food Servers, Bus Persons, and Host/Hostess. Must help staff when needed, by bussing tables, serving food, opening wine, etc. 
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

College degree preferred; High School Diploma and/or 2-3 years’ experience or equivalent combination of education and experience required. 

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.