Responsible for establishing a positive atmosphere in the lobby for guest relations

• Monitors daily status of rooms, rates, discount rates, and packages

• Coordinates blocking of rooms for groups Reviews and understands budgeted staffing levels to meet customer service goals, operational needs, and financial objectives

• Effectively builds and communicates a captivating narrative for hotel’s unique design elements

• Completes and monitors employee schedules

• Reviews guest satisfaction results and property audits through meetings, polls, reports, and inspections to identify areas of improvement

• Maintains current list of available rooms

• Regularly reviews department budget to meet budgeted wages and general expenses

• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue

Experience

• 3 - 5 years: Front Office Supervisory Experience

Education

• High School or better

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)