Come be a part of a vibrant team that values collaboration, quality work and dedication to our mission at WestMass ElderCare! Our hybrid remote schedule, excellent benefits, and attainable work life balance are just a few of the qualities that make WMEC a great place to work. At WMEC you are not just working, you are making a difference in the lives of countless community members. Do you want to be a part of that positive difference?

The Skills Trainer as a member of the interdisciplinary care team is an integral component of the Personal Care Management (PCM) Program. They engage in activities that facilitate the consumers’ participation in the PCM Program. The Skills Trainer is directly involved in the processes of assessment, coordination, advocacy, support, and instruction of PCM consumers and Home Care consumers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Be knowledgeable of and comply with all state, federal and agency regulations, policies and procedures pertaining to the PCM program and WestMass ElderCare’s mission.

2. Provides intake and orientation services, including those listed below, for consumers who have not yet received prior authorization for personal care assistance services:

• Determines eligibility for PCA services
• Conducts a written assessment of consumer or surrogate’s ability to manage the PCA program
• Provides instruction regarding the rules, policies, and procedures of the PCA program utilizing the PCA Program Manual.
• Instructs the member regarding their rights and responsibilities while in the PCA program.
• Provides instruction regarding the role of the personal care agency and the fiscal intermediary.
• Begins development of the service agreement.

3. Requests paperwork from other agencies if required by Mass Health for prior authorization (DMR routing forms, Individual Service Plans, Individual Education Plans.)

4. Completes Mass Health application for PCA Services (pages 1,2,4)

5. Provides functional skills training, i.e., delivering information that is necessary in developing the skills and resources needed to maximize the consumer’s hiring and management of their Personal Care Attendant program, including: PCA training, PCA management, Personal Health Care Maintenance,, Emergency Management and Skills Training related to the Fiscal Intermediary as detailed in Division of Medical Assistance Regulations in the Personal Care Manual.

6. Conducts quarterly training for consumers who are in their first prior authorization year, or when requested by the Consumer, Fiscal Intermediary or Mass Health.

7. Adhere to and maintain Personal Care Management Quality Standards

• Prior Authorization requests -0 Denials
• Prior Authorization requests - Modifications of more than a 25% change in original PA submission will be less than 10% of PA submissions
• 95% of chart audit standards for semi-annual record review
• 100% compliance with contract standards
• Consumer Satisfaction Survey – 95% satisfaction

8. Attends meetings as directed by the Program Director.

9. Updates progress notes, keeping them accurate and current.

10. Inputs data into computer regarding consumer and services provided, using Excel, Omniform, Access, and/or Simms.

11. Participates actively in outreach programs to identify individuals who could appropriately be served by the PCM program.

OTHER DUTIES:

Performs other related duties within the scope of the responsibilities of this position as requested by the PCM Program Director.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES:

• Has the ability and willingness to support the goals and policies of WestMass ElderCare.
• Due to consumers served bilingual Spanish preferred.
• Associates’ degree in a relevant social service field required.
• Related work experience with some college course work may be accepted in lieu of an Associate’s degree.
• Possesses willingness and ability to work with consumers of all ages with wide ranges of disabilities and abilities and their family members or surrogates.
• Possesses knowledge of community resources and social health intervention techniques desirable.
• Possesses basic computer skills.
• Possesses knowledge of or the ability to learn federal and state laws and regulations in regards to elder services.
• Possesses knowledge of social and health intervention techniques.
• Possesses interviewing and assessment skills.
• Possesses the ability to communicate with members, surrogates, service providers, and co-workers.
• Has the ability to initiate and sustain appropriate interpersonal relationships.
• Must be able to handle confidential data and information discreetly.
• Possesses the ability to express ideas concisely and clearly, both orally and in writing.
• Possesses demonstrated organizational and time management skills.
• Has the ability to make appropriate decisions.
• Has the ability to manage multiple projects and assignments and prioritizes work to stay in compliance with regulations, policies, procedures, time lines and scheduled visits.
• Ability to conduct in-person intake and orientation services with consumers
• Ability to conduct telephonic and/or video intake and orientation services with consumers using devices provided by WMEC

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Valid driver’s license with satisfactory driving record.
• Satisfactory background check that includes CORI, SORI, SAMs GSA, Mass Health Exclusion List and OIG check

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• human services: 2 years (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Required)

Work Location: Multiple locations