362 Customer Service Manager Jobs in Colorado, CO
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Westone Laboratories is Hiring a Customer Service Manager Near Colorado, CO
The position works closely with Manufacturing, Commercial, and other groups in the organization to exceed customer expectations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Establishes expectations for high-quality customer interactions
- Creates and delivers a training plan to develop our CSRs
- Optimizes the tools and resources at our disposal (Phone system, ERP, CRM, etc.)
- Implements measurements and KPIs to monitor performance and provides in the moment feedback to CSRs to celebrate wins or develop when needed
- Empowers the CSR team with governance principles on how to Make It Right
- Proactively communicates trends in customer interactions across the team
- Acts as the resource for escalations and approval requests
- Responsible for documentation of complaints and other required customer interactions
- Sets and maintains a work schedule and CSR paid time off requests
- Recruits and onboard CSRs when appropriate, Responsible for all aspects of performance management
- Supervises and promotes a positive work environment following company policies, procedures, and philosophy
- High school graduate or GED.
- Associate degree or BS in business administration or job-related field preferred.
- Minimum of five years prior management/supervisory experience in a call center or customer service/ environment.
- Demonstrated experience leading process improvement projects
- Demonstrated ability to coordinate, lead, motivate, and evaluate a diverse team of customer service representatives.
- Demonstrated ability to work effectively with peers to achieve goals.
- Intermediate proficiency with Microsoft Office-based software.
- Ability to accurately read, enter, verify, and invoice orders.
BenefitsWestone offers employees and their families a comprehensive benefits package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent on the role, work schedule, or location and include the following:
- Healthcare (medical, prescription drugs, dental and vision)
- 401k retirement plan
- Paid time off and sick pay
- Employer-paid life insurance
- Employer-paid short-term and long-term disability
Job Summary
Full Time
$89k-115k (estimate)
07/03/2024
08/18/2024
westone.com
Colorado Springs, CO
100 - 200
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The job skills required for Customer Service Manager include Customer Service, Coaching, Microsoft Office, CRM, KPI, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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