Westport Properties is Hiring a Remote IT Help Desk Support Agent (Remote to Nashville, TN)
Westport Properties, Inc. is looking for a talented IT Help Desk Support Agent to join our team. The focus of this job is on producing high quality, detailed work based on guidelines and procedures. If you have technical experience in computer repair, systems management, or IT support, read on an apply today! Job Title: IT Help Desk Support Agent Reports To: Help Desk Supervisor Location: Remote to Nashville metro area FLSA Status: Non-Exempt/Hourly Position Status: Full-Time Work Schedule: Tuesday-Saturday, occasional overtime depending on departmental needs Pay Range: $16.00 - $20.00 per hour Travel Time: may require occasional in/out of state travel Job SummaryThe IT Help Desk Support Agent requires a strong knowledge of computer hardware and software and proficient knowledge in troubleshooting technical problems. The IT Help Desk Support Agent will work closely with employees, management, and IT vendors with a variety of IT skills levels. A strong knowledge of computers and how they operate, which includes having a broad understanding of hardware and software, operating systems and basic computer programs is required. Essential Duties And Responsibilities
Provide functional IT Support to all user levels within the Organization
Provide exceptional Customer Service to our end-user
Diagnose computer problems, networking technology issues, install software, and perform tests on computer equipment and programs
Troubleshoot technical problems over the phone, remote and in-person
Setup and deploy IT equipment, network equipment, monitor systems, perform maintenance
Assist with drafting general IT procedures and technical documentation (i.e., tutorials, how-to-guides)
Small percentage of travel may be required depending on project assignment
Periodic special projects and duties may be assigned based on Company need and requirements
Must be able to perform a variety of duties, often changing from one task to another, with frequent interruptions or distractions and within tight deadlines
Other Duties as Assigned
Qualifications Required
Has familiarity in a technical role (i.e., Computer Repair, Systems Management, IT Support, etc.)
Knowledge in matters related to: Computer Hardware, Telecommunication, Logistics, Networking
Knowledge of Microsoft Windows family of Operating Systems
Knowledge Microsoft Office 365
Ability to understand and convey Company Policies and relevant industry standards
Ability to analyze and configure data for reporting purposes
Ability to handle all Department and Company matters with confidentiality and in a timely matter
Ability to effectively communicate while exercising diplomacy, sound judgment and tact
Ability to deal effectively with co-workers, department supervisors and managers, and other consultants and/or vendors
Ability to meet deadlines on time with minimal supervision
Ability to work flexible hours depending on various departmental project deadlines and/or Company sponsored programs
Core Competencies
General office and telephone skills are required
Basic Computer Skills are required
Logistics experience preferred but not required
Excellent written and verbal communication skills
Exceptional organizational and prioritization skills
Proactive, self-starter, goal oriented
Maintain a positive attitude and composure in an IT Support role
Uphold Company’s Mission Statement and Core Values
Education
High School Diploma with some college required
Preferred Associate’s and/or bachelor’s degree in Computer systems or similar field
IT Certification preferred but not required (CompTIA A certification, Microsoft Certified IT Professional, Cisco certified network associate, etc.)
Minimum 1-2 years of experience in a technical role (i.e. Help Desk, Technical Support)
Relevant experience in matters related: Networking (LAN concepts, Wifi), Windows (MacOS a plus), PC Hardware
Benefits For Full-Time Employees
$7,800 contributed annually toward health benefits: medical, dental, vision
Company paid life insurance coverage – up to $50,000 per employee (basic life and AD&D)
401(k) plan with employer match
Generous paid time off offered – earn 3 weeks per year beginning at hire date
Up to 10 paid holidays
Paid ongoing professional development and training
Rewards and recognition
Company sponsored events throughout the year (holiday parties and gifts, company picnic, team building, etc.)
Potential for growth and advancement
Discretionary bonus based on several factors
About Westport PropertiesFounded in 1985, Westport Properties (“WPI”) is an owner-operator of self storage, multifamily and industrial properties across the United States. The Company is a fully integrated operator that develops, acquires and manages its portfolio as well as providing third-party management services. As of October 2023, WPI has approximately 15.0 million square feet of self storage space under management and its total assets under management is approaching $3.2 billion with its US Storage Centers brand as well as over 650 multifamily units while employing over 600 people nationwide. WPI is a founding partner of the 501(c)3 Kure-It, a non-profit organization that raises money for underfunded cancer research, and Charity Storage, a 501(c)3 that uses vacant storage units to raise money for local charities. To date, Kure-It has raised over $15M and Charity Storage has raised over $1.2M. DisclaimerAll employees must pass a post-offer, pre-hire background screening which includes a multi-state criminal check and DMV records. Furthermore, this job description is subject to change at any time. Nothing in this job description is meant to guarantee employment status and/or position. This job description neither restricts nor prevents management’s right to assign and/or reassign duties and responsibilities to this job at any time of the essential functions. It does not proscribe or restrict the tasks that may be subsequently assigned.