Coaster Factory is an industry leading manufacturer of high-quality custom coasters. Based in Dundas, Ontario, we offer a wide range of customizable styles for various applications.

Working with some of the most iconic brands, Coaster Factory strives to offer the highest quality in custom coasters using the latest printing technology.

Visit us at www.coasterfactory.com to explore our products.

Why Join Us

• $22.50 / hr to $26.50 / hr, aligned with experience.
• Work in a highly unique industry and interact with customers from across North America and globally.
• Join a small and dedicated team of sales, customer service, and business development professionals.
• Opportunities to travel in Canada / US to tradeshows, exhibits, and other events.
• Empower customers to be product specialists and become increasingly self-sufficient for their organization.

About the Role

As an Inside Sales Representative , you will build on a customer-centric sales and service strategy and deliver the optimal sales experience for our customers by :

• Demonstrating commitment to a consultative approach, educating and advising customers while upselling where applicable.
• Meticulously reviewing customer orders and emails to ensure accurate and timely processing.
• Understanding fundamentals of industry and client business models in order to accurately access customer needs.
• Mining existing portfolio to identify sales opportunities and provide clients with tailored solutions.
• Engaging with clients and prospects over the phone and via email to generate sales opportunities and leads.
• Proactively build target lists, follow-up on leads and build a sales development routine to drive revenue growth.
• Maintaining a comprehensive knowledge of products and production in order to advise customers and provide solutions.

ROLE REQUIREMENTS

• 5 years experience in an inside sales role with proven customer service abilities.
• Professional sales experience with high attention to detail while possessing excellent written and communication skills.
• Self-motivated, with high energy and an engaging level of enthusiasm when communicating with team and customers.
• Experienced at sourcing new customers, building relationships and upselling over the course of a relationship.
• Understand customers’ business and advertising / marketing goals to capture and build customer trust.
• Excellent listening and interpersonal skills with a solutions mindset and passion for customer satisfaction.
• Ability to multi-task and establish priorities with a high degree of resourcefulness, flexibility, and adaptability.
• Strong computer literacy, including MS Office software.
• Knowledge and understanding of the printing industry would be considered an asset.
• Post-secondary education with a sales / marketing focus would be considered an asset.

How you join

Qualified candidates, please submit your resume and cover letter. We thank all who apply, but only those qualified will be contacted for an interview.

Coaster Factory is an equal opportunity employers committed to inclusive, barrier-free recruitment and selection processes and work environment.

Both will accommodate the needs of the applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process.

Please advise Coaster Factory to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.

Last updated : 2024-06-25