Job Summary and Essential Functions:

• Establishes primary financial and lending relationship with our members, while always focusing on excellent member service
• Maintain a thorough knowledge of all Credit Union loan policies, products and promotions
• Aggressively promote and sell all credit union products and services including but not limited to secured, unsecured loans, all insurance products, CD’s, IRA’s etc
• Open and set up new accounts and service existing accounts
• Provide members with all necessary information for membership
• Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances and any other requests received from members
• Issuance of ATM and Visa Debit Cards; assessment of fees and blocking of cards
• Processing of closure of accounts and ensuring the closure of all ancillary products including and not limited to ATM, Visa Debit Card, Visa Credit Card, etc
• Interview consumer loan applicants and provide information on consumer loan products that best meet the member’s needs
• Request and review all required information and documentation to secure a loan
• Assist the member in completing loan applications; in person, over the phone and / or electronically
• Notify applicant of loan decision
• Correspond with members, applicants and creditors to resolve questions regarding application information
• Process and disburse loans; ensuring all applicable disclosures are explained and disbursed to members and all required documents are received for processing of loan
• Actively cross sell credit union products and services based on member needs that are obtained from member interview and/or review of member’s account and credit reports
• Required to attain 75% of monthly loan goals set every month by the VP of Member Solutions
• Ensure adherence to all job-related aspects of the credit union’s compliance programs – specifically but not limited to the BSA / OFAC / US Patriot Act / Red Flag / Elder Abuse, TISA and TIL
• Compliance with the Bank Secrecy Act and other compliance programs and their implementing regulations, as they pertain to your position, is a condition of employment
• Attendance to the compliance training programs is mandatory
• Your participation or lack thereof of the credit union’s compliance and compliance training program is part of and may influence the results of your performance evaluation
• Perform other duties as assigned