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Description
This is an office based, full-time, non-exempt position reporting to the Tacoma Sales Manager.
Customer support role focused on gaining experience within a less complex environment (, fewer SKUs, smaller customers, limited mill set) in taking orders in the selling tool and SAP.
Interacts daily with sales and / or long-term and potential new customers. Collaborates with a team of sales professionals and is a member of and / or supports a larger sales team in a specific Wood Products business and acts as a single point of contact to assigned customers / sellers.
Expected to grow in knowledge and expertise in areas such as system improvements, customer product needs, and manufacturing impacts.
Accountabilities :
Troubleshoots basic customer issues, escalates situations as needed; learns from order errors or mistakes. Learns to accurately submit information for new customer requests through SAP transaction (MDG).
This team moves fast, works smart and never stops pushing to be and stay number one in the industry.
Qualifications
Education and Experience :
Compensation : This role is eligible for our annual merit-increase program, and we are targeting a salary range of $48,200 - $72,200 based on your level of skills, qualifications and experience.
You will also be eligible for our Annual Incentive Program, which offers a cash bonus targeting 5% of base pay. Potential plan funding may range from zero to two times that target.
Benefits : When you join our team, you and your dependents will be offered coverage under our comprehensive employee benefits plan, which includes medical, dental, vision, short and long-term disability, and life insurance.
We offer a pre-tax Health Savings Account option which includes a company contribution. Other benefit options are also available such as voluntary Long-Term Care and Employee Assistance Programs.
We also support personal volunteerism, sponsor a host of diversity networks, promote mentoring, and provide training and development opportunities to help you chart your path to a fulfilling career.
Retirement : Employees are able to enroll in our company’s 401k plan, which includes a paid company match in addition to our annual contribution equal to 5% of your base salary.
Paid Time Off or Vacation : We provide eligible employees who are scheduled to work 25 hours or more per week with 3-weeks of paid vacation to use during your first year of employment.
In addition, after being employed for six months, eligible employees begin to accrue vacation for future use. We also recognize eleven paid holidays per year, providing a total of 88 holiday hours
About our Wood Products Distribution Business.
We have over 48,000 SKUs from over 300 suppliers of structural framing materials and specialty building products for residential, multi-family and light commercial markets.
Our team of on-the-ground sales and support has the industry reach, experience and knowledge to help grow your business.
We’ll get you what you need, when you need it.
We sustainably manage forests and manufacture products that make the world a better place. We’re serious about safety, driven to achieve excellence, and proud of what we do.
With multiple business lines in locations across North America, we offer a range of exciting career opportunities for smart, talented people who are passionate about making a difference.
We know you have a choice in your career. We want you to choose us.
Last updated : 2024-06-25
Full Time
Durable Manufacturing
$35k-44k (estimate)
06/09/2024
09/24/2024
weyerhaeuser.com
SEATTLE, WA
7,500 - 15,000
1900
Public
DEVIN W STOCKFISH
$5B - $10B
Durable Manufacturing
Weyerhaeuser is a manufacturer of wood products for residential and commercial projects.
The following is the career advancement route for Customer service representative positions, which can be used as a reference in future career path planning. As a Customer service representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service representative. You can explore the career advancement for a Customer service representative below and select your interested title to get hiring information.