Director of Learning Programs

Job Summary: The Director Of Learning Programs is responsible for the overall quality of guest and employee experience within all programs of the Learning Programs. This role will implement a plan to grow the stature of the program while creating a professional and fun atmosphere. This person reports to the Director Of Business Operations. Enjoy a family season pass with up to 5 immediate family members as a benefit of employment!

Hours: Varying -Weekends and Mid-Week School Group Hours during the ski season (Dec 1 to Apr 1)

Essential Duties/Responsibilities:

• Oversee the hiring, training, and certification of instructors. Conduct preseason clinics for instructors
• Oversee the administration of the Learning and After School programs
• Organize, plan and execute a robust after school program with local communities
• Nurture and maintain relationships with school groups and other learning partners
• Create uniform check in and check out processes for school groups
• Work with Marketing and Sales to develop a streamlined process for customers to purchase and schedule lessons
• Monitor and or assist with work schedules for ski and snowboard instructors
• Communicate professionally and courteously with guests and employees in person, through email, and over the phone
• Assist with and monitor the payroll process to ensure accuracy and timeliness of instructor compensation
• Promptly handle problems and complaints that arise during day-to-day operation of all

Learning programs and take disciplinary action if required

• Successfully mediate emotionally charged situations with employees and guests
• Coordinate and cooperate with other departments daily
• Serve as a ski or snowboard instructor as needed
• Order, maintain and issue uniforms
• Prepare Ski School learning props such as cones, brushes etc used for instruction in the Learning Area

To apply: email resume and cover letter to Alex Lahood, Director of Business Operations alex@whaleback.com

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: Hybrid remote in Enfield, NH 03748