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Position Description
Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.
Job Title: Case Manager I, II, or III
Exempt/Non-Exempt: Non-Exempt
Reports to: Program Manager
Full or Part-time: Full Time
Completion Date: February 2024
Position Summary:
Is responsible for providing a continuum of care for guests of Wheeler Mission through case management, involving a thorough assessment and identification of each guest's resources, talents, skills and interests including a plan to identify and achieve personal goals. Key Duties of this position include general case management activities, mentoring, discipleship, counseling, as well as teaching and managing groups when needed.
Key Duties and Responsibilities
Brief description of duties in order of priority
Case Management for Guests General case management directed toward achieving stability for each guest including:
Assessment and Identification of each guests’ resources, talents, skills and interests.
Develop a care plan with written goals and methods to help the guest achieve those goals.
Monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed.
Advise guests on best practices for success and achievable goals.
Identify resources and needs, lead crisis intervention, provide information, and referrals.
Program Oversight: Administer program elements as designed:
Monitoring guest progress
Program compliance
Facilitating small groups
Assisting guests in finding a Foundation in Christ
Coordination of Services: Helps guest achieve goals through:
Working collaboratively with other program staff members
Collaborating with other agencies to coordinate services designed to create a network
Advocating for guests when necessary
Administrative and Other: Ensure programmatic integrity through:
Record keeping for guests through maintaining appropriate documentation of guest sessions for identifying important information, for agency referral and follow-up. Enter information in database that documents progress.
Legal responsibilities include taking appropriate action according to the established protocol of the organization, maintaining guest confidentiality in all areas following biblical definitions of ethical conduct and behavior. Follows and ensure adherence to all facility polices.
Participate in multidisciplinary guest case conferences that are designed to share information beneficial to the guest
Self-care includes taking time to prepare for each day with study and prayer. Serves in unity with other staff members as well as practicing healthy work/life balances which includes participating in a faith community.
Case Manager II Only In addition to the key responsibilities above, the Case Manager II will:
Lead Primary Program elements (Case Manager II)
Take the lead in resource development with outside agencies and resources (Case Manager II)
Attends court hearings (Case Manager II)
Lead in gathering/maintaining program stats/outcomes (Case Manager II)
Mentoring Case Manager l's (Case Manager II)
Case Manager III Only In addition to the key responsibilities above, the Case Manager II will:
Lead Therapeutic Process Groups and therapy sessions
Review Care plans completed by CM-I and CM-IIs
Provide clinical consultation to site staff
Assist Program Manager and Director with program implementation and development
REPORTING RELATIONSHIPS:
The Case Manager may be responsible for providing task supervision of program assistants, interns, and volunteers.
Competencies Required
Unique for this job
Unique for this job
For managers of people
Adaptability
Organizational Agility
Builds Effective Teams
Guest/Customer Focus
Collaboration
Delegates
Relates Well to Others
Listening
Develops Staff
Compassion
Patience
Directs Staff
Prioritizing
Conflict Resolution
Communicates Effectively
Networking
Solves Problems
Program Development
Gives Performance Feedback
MINIMUM QUALIFICATIONS:
Education/Experience:
1-2 years social service/ministry experience, specifically counseling, mentoring and discipling. Case Manager II requires 2 years’ experience. Case Manager III requires 4 years’ experience.
1 years’ experience working with people who may have experienced substance abuse, mental health concerns, trauma, domestic violence, or homelessness
HS/HSE for Level I. Bachelor’s degree for Level II (preferred). Master’s degree for Level III (preferred).
Required Knowledge Areas for Success:
Knowledgeable about community housing and employment resources and help guests connect to housing and employment.
Demonstrated ability to assist guests in obtaining appropriate documentation, utilize resources, and job search effectively.
Best practices in case management and faith-based concepts to serve guests with excellence.
De-escalation, Trauma Informed Care, Mental Health Support
Technical/Software Knowledge:
Intermediate proficiency in Microsoft Office Suite, including email, Word and Excel
Intermediate proficiency in Resident Database and basic ability in Paycom
Mission Alignment:
Belief in the inerrancy of the Holy Bible
Alignment with WM values
Adherence to WM Employee Policies
Physical Requirements:
To perform the essential job functions of this position, a candidate must be capable of performing many physical functions including:
Walking short distances with the ability to ascend and descend ten flights of stairs
Physical dexterity sufficient to type and operate standard office equipment
Physical ability to perform normal office functions with the endurance to remain standing for long periods of time
Strength to lift office supplies and equipment up to 20 pounds.
Ability to drive a vehicle with multiple occupants in a city environment.
Other Requirements for Employment
This is a full-time 40-hour per week position, typically staffed throughout the week with some evening and weekend hours required.
Must possess a valid state issued driver’s license and have a driving record without major moving violations, including convictions for DUI, Reckless Driving, or Driving While Suspended. Must be insurable according to standards established by Wheeler Mission’s risk management insurance agency.
Conflict of Interest Policy
Confidentiality Policy
Post offer acceptable background check required for all positions
All employees must sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol and illegal drug use. Candidates must submit to and pass a drug and/or alcohol test. This drug and/or alcohol testing may occur any time after the applicant receives a conditional offer of employment.
Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.
Full Time
$79k-96k (estimate)
06/15/2024
08/14/2024
The job skills required for Case Manager I include Case Management, Confidentiality, Collaboration, Microsoft Office, Communicates Effectively, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Case Manager I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Case Manager I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Case Manager I positions, which can be used as a reference in future career path planning. As a Case Manager I, it can be promoted into senior positions as a Case Management Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Case Manager I. You can explore the career advancement for a Case Manager I below and select your interested title to get hiring information.