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Position Description
Wheeler Mission Ministries is a privately funded 501 (c) 3 non-profit, evangelical Christian ministry whose designated purpose is religious. We are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. Wheeler Mission Ministries considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of Wheeler Mission ministries have a personal relationship with Jesus Christ and subscribe to our Mission, Vision, Statement of Faith, Core Values, andQualifications for Employment upon hire and continuously while employed. Employees are encouraged and expected to share the Gospel as opportunities arise.
Job Title: Guest Services Manager
Exempt/Non-Exempt: Exempt
Reports to: Director
Full or Part-time: Full-time
Completion Date: May 2024
Position Summary:
The Guest Services Manager is the frontline supervisor of the Guest Service Coordinators (GSCs) and Housekeeping Associates at a specific Wheeler program site, including leading the team of GSCs and Housekeeping Associates, performing administrative responsibilities, ensuring security is appropriate for the site and overseeing intake and daily program needs. As a servant leader, the Guest Services Manager focuses on employee and guest engagement and appropriately problem solves issues, using Biblical direction and guidance. This role frequently includes evening/weekend activities.
Key Duties and Responsibilities
Brief description of duties in order of priority
Leadership Responsibilities: Oversees all GSCs and Housekeeping Associates in the facility.
Administrative Responsibilities: Regular administrative duties include:
Site Security Needs: Coordinates site security needs which include:
Guest Support: As necessary, supports residents and programs at the site which includes:
REPORTING RELATIONSHIPS:
Unique for this job
Unique for this job
For managers of people
Adaptability
Collaboration
Builds Effective Teams
Guest/Customer Focus
Listening
Delegates
Emotional Intelligence
Patience
Develops Staff
Compassion
Solves Problems
Directs Staff
Timeliness
Builds Effective Teams
Communicates Effectively
Communicates Effectively
Multi-Tasking
Solves Problems
Conflict Resolution
Gives Performance Feedback
Education/Experience:
Required Knowledge Areas for Success:
Technical/Software Knowledge:
Mission Alignment:
Physical Requirements:
To perform the essential job functions of this position, with reasonable accommodations, a candidate must be capable of performing many physical functions including:
Other Requirements for Employment
Disclaimer: Although WMM has attempted to accurately and thoroughly describe this position, WMM reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of WMM, at any time, with or without advance notice. This position description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise. The employment relationship remains “at-will.” The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities
Full Time
$30k-49k (estimate)
05/13/2024
07/11/2024
The job skills required for Guest Services Manager include Guest Service, Scheduling, Leadership, Housekeeping, Planning, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Manager positions, which can be used as a reference in future career path planning. As a Guest Services Manager, it can be promoted into senior positions as a Room Reservations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Manager. You can explore the career advancement for a Guest Services Manager below and select your interested title to get hiring information.