Overview

Summary 

The Sewer and Drains Manager is responsible for leading and overseeing a team of service experts. This role combines technical expertise in sewer and drains with strong customer service and supervisory skills. You will ensure the team delivers exceptional service, meets deadlines, and maintains a safe work environment. 

Responsibilities 

• Lead and supervise a team of Sewer and Drains experts. 
• Lead and Supervise Underground Sales team and be a sales driver.
• Train and develop team members on technical skills, customer service, and safety procedures. 
• Prioritize, assign, and oversee daily tasks for the team. 
• Ensure all jobs are completed according to specifications and meet customer expectations. 
• Conduct regular job site inspections and maintain safety protocols. 
• Schedule and manage equipment and materials for upcoming jobs. 
• Maintain clear and consistent communication with team members, customers, and management. 
• Resolve customer concerns and complaints. 
• Diagnose and address drainage issues 
• Troubleshoot and solve technical problems and assist the team when issues arise. 

Qualifications 

• 3-5 years of experience in sewer and liner repair (preferred) 
• Proven ability to lead and supervise a team, ideally 2 years as a supervisor 

• Excellent communication, interpersonal, and problem-solving skills 
• Strong customer service skills 
• Proficiency in using iPads and Service Titan 
• Working knowledge of relevant equipment, tools, and safety procedures 
• Ability to work independently and as part of a team 
• Physically fit to perform the duties of the job, including lifting and carrying heavy objects 

Work Environment 

• The work environment includes residential homes and commercial businesses 
• Requires working outdoors in various weather conditions 
• May involve exposure to hazardous materials and confined spaces 
• Requires wearing appropriate personal protective equipment 

Compensation and Benefits 

• Company truck, gas card, phone, tablet and uniform
• Medical, Prescription, Dental, Vision, Group Life, HSA, Matching 401k benefits
• On-going training & development, growth opportunities
• Paid Holiday
• Paid Vacation
• Paid training

Who WE Are:

At Whipple Service Champions we have a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck! If this sounds like something you would like to join for a long-term career move, apply today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.