Whippy is the powerful, all-in-one SMS, Email & Voice platform, elevating business productivity with automation and AI-driven technology. Key products include Team Inbox, Campaigns, Workflow Automations, Sales Sequences, AI Voice, AI Chatbots and Reviews. Whippy streamlines communication, seamlessly replacing multiple tools, and empowers businesses to maximize efficiency and growth.

Whippy seeks an innovative Customer Success Manager who will act as a strategic advisor, proactively guiding clients to success by offering custom solutions and insightful consulting on the Whippy platform.

⚡ What you'll do

• Be a Solutions Architect - Collaborate with clients to tailor customer solutions using the Whippy platform. Understand and utilize product data to proactively guide clients in optimizing their use of the platform.
• Offer Dedicated Support - Offer specialized support to high-value and enterprise customers through various communication channels, including phone, chat, email, and Zoom.
• Proactive Consultation- Educate clients on Whippy best practices included custom strategies for those under utilizing and over utilizing their packages.
• Value based Upselling - Identify opportunities for clients to upgrade their packages and consult with them to explain the benefits. Understand and articulate the Whippy value proposition, pricing, and basic sales techniques.
• New Industry Support- Work with beta customers in new industries, customizing the Whippy platform to their specific use cases and aiding with customer success stories.
• Product Contributor - Enhance the product based on client interactions, including documenting and detailing new ideas and feature requests.
• Clear Documentation - Contribute to the support center with very clear written documentation & articles.
• Marketing Collaboration - Partner with marketing to develop use case stories and customer success stories, providing our sales team with essential collaterals.

🎯 What we're looking for

• Deep product knowledge and passion for Whippy, with the ability to become a true expert in all aspects of the platform.
• Strong relationship-building skills, with an ability to create meaningful connections with clients.
• Exceptional communication skills, both written and verbal.
• Proficiency in data analysis using tools like Google Sheets, Excel, and data management software.
• Excellent time management and organizational skills.
• At least 2 years of experience in customer success or a related field, preferably in a SAAS environment.
• Self-starter with the ability to work independently and figure things out autonomously.
• Eagerness to grow within a fast-paced startup environment.
• Be a true product expert. Very passionate about Whippy and understand every inch of the platform.
• Love creating deep relationships with clients. Should be highly engaging and easy to speak with.
• Excellent written and verbal communication skills.
• Very strong at documentation.

🙌 What we offer

• Competitive Pay
• Opportunity to take on significant responsibility and ownership in a highly disruptive product
• Working hands-on with serial entrepreneurs who have created $100M valued companies

🌎 Where you'll work

You will work in office in Culver City, Ca.

💌 How to apply

Email your resume & cover letter to info@whippy.co

Please use Subject line: Customer Success Manager (Linkedin Post)