Job Description

Qualifications

Job Summary

Responsible for generating new sales opportunities via phone, email or other electronic communication. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

Coordinate with other departments in handling purchase orders and providing service to customers.

Major Tasks, Responsibilities and Key Accountabilities

• Prospects for new sales opportunities. Generates leads via outbound calling and e-mail.
• Provides product pricing by consulting the price matrix, as well as other complex tables, to determine the appropriate price.

Develops code directives for certain product while maintaining target margin goals.

• Procures and maintains inventory. Monitors to ensure proper inventory turns.
• Resolves customer service issues. Tracks open sales orders.
• Performs follow-up to ensure timely shipment of materials and customer satisfaction.

Nature and Scope

May modify processes to resolve situations.

Under limited supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.

Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by a supervisor or direct "customers" of the process.

Is sought out and / or assigned to provide general guidance / direction, training, and technical assistance to junior level support personnel.

Contributes to employees' professional development but does not have hiring / firing authority.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Typically requires overnight travel less than 10% of the time.

Education and Experience

Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in a related area of responsibility.

Preferred Qualifications

Preferred Qualifications / Job Specific Details

Preferred Qualifications

• Experience selling in an inside sales environment and / or demonstrated success working with customers.
• Experience with inventory sales.
• Degree preferred.

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Last updated : 2024-06-23