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Job Description
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs;
this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.
You will monitor key performance indicator metrics and visual cues in-store to assess the Team's performance in these areas.
You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce);
and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service).
As the Supervisor, you support the Team Leader in leading and developing Team Members. You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
Job Responsibilities :
g., Amazon delivery drivers.
Job Skills
Qualifications
12 months retail experience
Physical Requirements / Working Conditions
90 degrees Fahrenheit
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity / expression, age, marital status, disability, or any other legally protected characteristic.
Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent.
We encourage and recommend all candidates to apply via our site.
Last updated : 2024-08-29
Full Time
$64k-84k (estimate)
08/22/2024
11/28/2024
pixelcat.com
Toledo, OH
<25
The job skills required for Customer service supervisor include Customer Service, Leadership, Initiative, Microsoft Office, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service supervisor positions, which can be used as a reference in future career path planning. As a Customer service supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service supervisor. You can explore the career advancement for a Customer service supervisor below and select your interested title to get hiring information.
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Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.