40 Customer Service Advisor Jobs in Wichita Falls, TX
Wichita Falls Ford is Hiring a Customer Service Advisor Near Wichita Falls, TX
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Benefits
- Paid Time Off
- Health, Dental, and Vision Insurance
- 401k (direct deposit)
- Paid Holidays
- Growth opportunities
- Paid training
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensure the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Having 1 year of experience in the automotive industry
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
$33k-41k (estimate)
05/31/2024
06/28/2024
The job skills required for Customer Service Advisor include Customer Service, Communication Skills, Customer Satisfaction, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advisor job description and responsibilities
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
02/21/2022: Long Beach, CA
Listened attentively to customers needs to ensure a positive customer experience.
03/01/2022: Fort Lauderdale, FL
Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.
12/19/2021: Helena, MT
Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.
02/11/2022: New London, CT
Customer complaints are often assigned case numbers that are used to track the progress of each case.
02/28/2022: Portsmouth, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advisor jobs
Provide customers with solid solutions that meet their needs.
12/12/2021: Chico, CA
Provide technical support to clients; troubleshoot systems.
03/03/2022: Lincoln, NE
Promote service retention while reducing cancellations.
02/24/2022: Biloxi, MS
Stop Complaining About Missed Calls.
02/04/2022: Fort Smith, AR
Confident with the ability to communicate to customers, colleagues, and staff at all levels.
02/13/2022: Santa Rosa, CA
Step 3: View the best colleges and universities for Customer Service Advisor.
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