1 Technician 5 Product Support Job in Wichita, KS
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Technician 5 Product Support
$50k-64k (estimate)
Full Time
3 Days Ago
Wichita Public Schools - USD259 is Hiring a Technician 5 Product Support Near Wichita, KS
DescriptionJob Title: Technician 5 Product Support (Available September 2024)
Position Function: The Product Support Technician reports directly to the Supervisor, Production Control and follows the directions of the Product Support Lead and Supervisor, Production Control.
Essential Performance Responsibilities
Equipment: This position requires the ability to use SMART boards, laptops, iPads, interactive flat panels, in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use.
Travel: Frequent travel between schools and central offices may be required.
Physical And Mental Demands
Position Function: The Product Support Technician reports directly to the Supervisor, Production Control and follows the directions of the Product Support Lead and Supervisor, Production Control.
Essential Performance Responsibilities
- Troubleshoots various district technology devices and software solutions
- Actively manages assigned work orders through Freshservice ticket system
- Travels to assigned district buildings to support staff and students technological needs
- Perform software updates as technology evolves
- Repair hardware warranty work as necessary
- Assist attendance center Site Technology Specialists as necessary
- Collaborate with Product Support on districtwide and site-based projects
- Interacts in professional manner with all district staff and students
Equipment: This position requires the ability to use SMART boards, laptops, iPads, interactive flat panels, in addition to basic office equipment such as computers, copiers, scanners, and fax machine. Must always comply with USD 259's guidelines for equipment use.
Travel: Frequent travel between schools and central offices may be required.
Physical And Mental Demands
- Occasional evening/weekend work may be necessary
- Must be able to lift 30- 50lbs
- Ability to work in tight quarters
- Work in temperatures variations
- Can be physically demanding
- Willingness to learn about technology and an aptitude to support technology which may include: Installing and configuring software, basic network administration, basic understanding of Desktop and Network Operating Systems, basic hardware and software troubleshooting and diagnostics (narrow down the problem and process of elimination)
- Knowledge of Intune mobile device management
- Ability to research, evaluate and make recommendations regarding technology
- Strong people and communication skills
- Well organized with good time management skills
- Ability and willingness to share technical knowledge and train all levels of users to provide on-going staff/student training opportunities
- Displays a significant degree of professionalism and confidentiality
- Ability to conform to proper standards of professional dress and appearance
- Knowledge of company's mission, purpose, goals and the role of every employee in achieving each of them
- Contact with personnel within the district and with customers and vendors
- Will be working under the direct supervision of the department supervisor in order to complete day to day tasks
- Will be working with a diverse population requiring the ability to handle all situations with tact and diplomacy
- Must understand and respond appropriately to customer needs and maintain a positive attitude with all customers and colleagues
- Expected to interact with all internal and external customers in a friendly, professional manner and provide quick, responsive customer service
- In order for schools to operate effectively, employees are expected to perform all assigned duties and work all scheduled hours during each designated workday, unless the employee has received approved leave
- Any deviation from assigned hours must have prior approval from the employee¿s supervisor or building administrator
- All employees are required to report to work dressed in a manner that reflects a positive image of USD 259 and is appropriate for their position
- A High School Education or GED equivalent is required
- Bachelor's degree in Management Information Systems or Computer Information Systems and network certification or substantial training with a solid knowledge and experience of local area and wide area networks is preferred
- A minimum of five years WPS experience or a related field required
- Strong leadership, troubleshooting, and teamwork skills as well as an extensive knowledge of computer hardware, software, networking and other technology applications (including maintenance and repair of various kinds of computer hardware and an understanding of a variety of software packages) are vital
Job Summary
JOB TYPE
Full Time
SALARY
$50k-64k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
08/02/2024
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