Customer Service Representative - WidePoint Integrated Solutions Corp. - Hampton, VA and Columbus, OH
WidePoint Corporation (WYY) is a leading provider of wireless mobility management and cybersecurity solutions. We offer secure, cloud-based, enterprise-wide information technology-based solutions that enable enterprises and government agencies to deploy fully compliant IT services in accordance with government-mandated regulations and advanced system requirements.
We are looking for a highly motivated Customer Service Representative located in Hampton, VA or Columbus, OH that can operate in a fast-paced and demanding start-up like environment of a micro-cap publicly-traded company.
Position Summary
The Customer Service Representative will interact with WidePoint's customers by addressing inquiries and resolving complaints.
Essential Duties And ResponsibilitiesThe essential functions include, but are not limited to the following:

• Interacts with customers via telephone, email, or online chat to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Assisting callers with any questions regarding their mobile device.
• Troubleshooting the device and the set up/provisioning of the device. Often this includes coordinating our efforts with the service provider and a technician.
• Fields customer questions and complaints
• When the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Coordinating the efforts of service providers, IT Help Desks, MDM Administrators, and customers to maintain service expectations.
• Acts as an intermediary to prevent "up-selling" by service providers.
• Ensures that appropriate actions are taken to resolve customer's problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs data entry, administrative support, and clerical duties.
• Performs other related duties as assigned.

Minimum Qualifications (Knowledge, Skills, And Abilities)The minimum qualifications include:

• High school diploma or equivalent.
• Six (6) months or more experience with Customer Service.
• Must have basic computer/smart phone skills.
• Experience working with wireless devices.
• Must have good written and verbal communication skills.
• Must be able to pass security clearance, if necessary.

Physical Demands and Work EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to fifteen (15) pounds at times.

Note: This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other position-related instructions and to perform any other position-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this position successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.
The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

• US citizenship and a security clearance or the ability to obtain clearance.

WidePoint does not currently sponsor any candidates that do not have the legal right and eligibility to work in the United States.