Job Description: Retail Sales Associate

Overview
The position of Retail Sales Associate (RSA) can be either a part-time or full- time position that reports to management. The primary responsibility of the RSA is to provide a high energy customer experience. We are a locally owned nature store, specializing in outdoor bird feeding as a hobby. Our customers are excited to learn the best tips and tricks, as well as to discuss the activity that they are seeing at their feeders! We are looking for a new team member who has customer service experience and the ability to match our customers' excitement towards their hobby! At Wild Birds Unlimited, we bring people and nature together, and we do it with excellence.

Selling / Customer Experience

• Understands that a high-energy customer experience is the #1 priority.
• Completes each OWL module as part of the initial training in order to deliver the WBU high-energy customer experience as a trusted local expert.
• Uses successful selling skills to satisfy the customer and complete the sale.
• Has read, understood and follows the Employee Handbook, including the WBU Ten Touch Points.
• Follows the best practices of the Person in Charge of the Customer experience.
• Wears the logo name badge and logo apparel while working.

Enthusiasm for Birds and Nature

• Is excited to learn about backyard birds, along with their feeding and habitat requirements.
• Has a genuine interest in nature and like topics.
• Completes each OWL module as part of the initial training in order to fully understand the 7 basic steps to a thoughtful birdfeeding station.

Merchandising

• Has read and understood the Product Information Handbook and has successfully completed the Certified Birdfeeding Specialist Program.
• Understands and communicates the store’s merchandise and target products to the customer.

Actively changes displays, signage and restocks merchandise as directed by management.

Personnel Management

• Demonstrates a positive, enthusiastic and professional demeanor.
• Attends store meetings as required.
• Completes any other duties as assigned.

Administrative Control

• Adheres to all store policies and procedures regarding the ringing of all transactions, any administrative duties and scheduling.
• Completes accurate and legible paperwork.

Loss Prevention

• Adheres to all store policies and procedures regarding personal and store security.
• Communicates security concerns to management.

Store Maintenance

• Maintains good housekeeping standards to help present a clean and well-presented store.
• Helps keep store and backroom clean & organized.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: 10 – 15 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Application Question(s):

• What inspires you to want to help bring people and nature together?
• What outdoor or nature-focused hobbies, if any, do you have?

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Summerville, SC 29486 (Required)

Ability to Relocate:

• Summerville, SC 29486: Relocate before starting work (Required)

Work Location: In person