The Business Analyst (BA) is an individual contributor level position responsible for working closely with a diverse group of cross-functional partners to deliver an exceptional digital and ecommerce customer experience, aligned with business goals and objectives. The BA is responsible for supporting all day to-day facets for their respective digital product area (concept to delivery) spanning highly complex and integrated digital product delivery including creative, business, and technical requirements, product scoping, quality assurance and compliance with established standards, and post-release support. The BA has a passion for the customer, a strong technical understanding of their digital product, and an ability to work in a fast-paced environment.
This is an in-person role based in Doral, FL.
Responsibilities

• Manage product lifecycle for assigned products with the direction of the Product Owner
• Partner with Product Owner to determine key product features that achieve business objectives
• Gather and write user stories and acceptance criteria based on stakeholder needs
• Maintain industry knowledge and insight to inform product roadmap
• Identify dependencies and impacts to other areas of the product when working through requirements
• Proxy for Product Owner when they are unavailable
• Coordinates and helps to perform UAT with an eye for customer experience
• Create materials and train internal customers on new features
• Manage 3rd party solutions to build and maximize product capabilities
• Execute AB tests and analyze findings in conjunction with the Product Owner
• Set-up data for lower-level environments in support of Development Team
• Point of contact for Development Team when requirement questions arise
• Analyze support issues to identify trends and improvement opportunities

Qualifications

• 4 of Product Management, Product Analyst, Business Analyst, or similar role experience; 3 years digital experience
• Strong technical understanding, ability to translate to non-technical partners Organized with strong attention to detail

Preferred Qualifications

• Agile SDLC experience
• Jira and/or Confluence experience
• Enterprise e-commerce platform experience
• AB testing and Analytics platform experience
• Search Engine and Content Management engine experience
• Customer Review and Customer Relations Management platform experience
• Commerce Tools, Algolia, Contentful, Yotpo, and Amarsys experience
• Experience partnering with and managing 3rd party vendors
• General business and financial acumen
• Experience in fast-paced retail and e-commerce environment
• High curiosity, problem-solving, and learning orientation Diverse work experience and background
• Bachelor's degree in business, or related field.

EOE/Vets/Disability