1 Associate, People Service Center Job in Florida, NY
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Associate, People Service Center
$78k-95k (estimate)
Full Time | Print & Book Publishing
2 Weeks Ago
Wiley is Hiring an Associate, People Service Center Near Florida, NY
Location: Remote, FL
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it is in our differences that we empower the way the world learns.
About the Role:The People Service Centre Associate (PSC) role is a great way to learn about HR systems (Workday), data, and processes by supporting Human Resources function within Wiley. The PSC supports our employees across a variety of HR-related services including responding to customers’ questions and needs, advising on HR policies and practices and executing transactions which support the customer requests. Additional responsibilities include administration, regular communication, research, problem solving, and auditing of systems information. This is a uniquely hybrid role that will support both the PSC and the Candidate Experience team in creating a positive, end-to-end candidate experience from offer acceptance to day 1.
How you will make an impact:
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies
Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it is in our differences that we empower the way the world learns.
About the Role:The People Service Centre Associate (PSC) role is a great way to learn about HR systems (Workday), data, and processes by supporting Human Resources function within Wiley. The PSC supports our employees across a variety of HR-related services including responding to customers’ questions and needs, advising on HR policies and practices and executing transactions which support the customer requests. Additional responsibilities include administration, regular communication, research, problem solving, and auditing of systems information. This is a uniquely hybrid role that will support both the PSC and the Candidate Experience team in creating a positive, end-to-end candidate experience from offer acceptance to day 1.
How you will make an impact:
- Provide 1st and 2nd line HR support to colleagues and managers across Americas region, with a specific focus of providing support to Brazil region.
- Effectively review and process HR service requests and transactions with a high degree of accuracy and adherence to procedures in both English and Portuguese.
- Adhere to current employment legislation and follow best practice according to policies.
- Respond to cases with expertise and care in line with SLAs.
- Accountable for ensuring compliance with company rules, standards, and data integrity for employment-related HR transactions. Initiates efforts and procedures to maintain data integrity, troubleshoot and recommend solutions.
- Work on special projects as a team member representing the PSC function. Participates in business requirement gathering, business process review, testing, documentation, and communication.
- Responsible for all aspects of the onboarding process including new hire information, completing pre-employment screening items and internal new hire documentation. Ensuring internal systems correctly updated and maintained.
- Partner with members of the Talent Acquisition and Human Resources teams ensuring compliance with applicable policies and procedures, as well as local laws related to onboarding, hiring and colleague support.
- Fluency in English and Portuguese, both written and verbal.
- Proven track record with HR service centre exposure is preferable but not essential.
- Knowledge of Workday or equivalent HRIS is preferable but not essential.
- Proficient in Microsoft Office, Excel and PowerPoint.
- Exceptional customer service skills and proven ability to perform in a fast-paced, high-volume environment.
- Strong attention to detail and accuracy.
- Ability to work in a team environment to achieve goals.
- Ability to provide an exceptional candidate experience for every candidate from offer acceptance to day one.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society’s advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley’s headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.
We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.
We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley’s good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies
Job Summary
JOB TYPE
Full Time
INDUSTRY
Print & Book Publishing
SALARY
$78k-95k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
07/06/2024
WEBSITE
wiley.com
HEADQUARTERS
INDIANAPOLIS, IN
SIZE
3,000 - 7,500
FOUNDED
1807
CEO
LOU PERAGALLO
REVENUE
$1B - $3B
INDUSTRY
Print & Book Publishing
Related Companies
About Wiley
For over 200 years we have been helping people and organizations develop the skills and knowledge they need to succeed. We develop digital education, learning, assessment, and certification solutions to help universities, businesses, and individuals move between education and employment and achieve their ambitions. By partnering with learned societies, we support researchers to communicate discoveries that make a difference. Our online scientific, technical, medical, and scholarly journals, books, and other digital content build on a 200-year heritage of quality publishing. Wiley's global head...quarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Canada, and Australia. The Company's Web site can be accessed at http://www.wiley.com. The Company is listed on the New York Stock Exchange under the symbols JWa and JWb
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