• Provide quotes to customers and place order entries in a timely manner.
• Educate customers on sales process, products, and services to create sales opportunities.
• Respond to client concerns and find immediate solutions or escalate to the appropriate party.
• Communicate order status with clients and serve as an information conduit between the client and the company.
• Prepare and analyze customer order status reports.
• Escalate issues to Operations Manager as needed.
• Provide customers and sales team with order confirmation, status, updates, schedules, and customer support.
• Develop and manage relationships with existing clients to culminate in profitable business relationships.
• Fields, manages, and communicates to customer inquiry both inbound / outbound.
• Acquire and communicate pre-established information required for estimating and service inquiries.
• Submit boiler service requests and agreements to Contractor Support.
• Coordinate logistics with warehouse and drop shipments.
• Remedy any issues with initial orders for customers, such as discounts, specials, new locations.

• High school diploma required.
• 2 years of experience in customer service or related field is required.
• Experience using Acumatica (ERP) and Microsoft Office is preferred.

• Strategic Thinker who is proactive and forward-looking.
• Can work independently to accomplish tasks and goals.
• Strong interpersonal skills to interact positively with all employees.
• Strong written and verbal communication skills.
• Detail-oriented and highly organized.
• A willingness to handle even the most minor tasks with diligence and efficiency is crucial. Must have a proactive approach demonstrating dedication, reliability, and a commitment to excellence in service.

• Full Benefits Package (Medical, Dental, Vision, 401k, PTO, STD, LTD, Life and AD&D Insurance)
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Excellent growth and advancement opportunities
• Bonus Program
• Team Building Events

This is a full time position