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Deliver high quality, effective technical support for the Investment Management department’s data management software system(s), ensuring exceptional client service to end users.
Responsibilities May Include But Are Not Limited To

• System administration of Dremio including user/group management, using RBAC to enforce vendor contracts, maintaining views using SQL code, ensuring consistency between Dev and Prod environments
• Security master troubleshooting and escalation to resolve discrepancies with Data Management Team and external vendors
• Retrieve data from multiple sources, combine it using internal security master
• Communicate with, respond to, and deliver results to internal stakeholders who are users of raw data; connect stakeholders to the data they desire
• Define validation rules for individual data items to ensure data quality
• Maintain a knowledge base / Wiki of documentation and other informational resources to share with engineering and business stakeholders, including data definitions
• Own monitoring of data processing and communication with internal and external stakeholders or vendors about any delays in data delivery and availability
• Ensure all activities are in compliance with applicable rules, regulations, policies and procedures
• Support efforts to drive user adoption of system enhancements
• Additional responsibilities as requested

Qualifications

• Bachelor’s Degree in Information Technology or related subject matter required
• 2-5 years of experience in technical support or systems administration required; financial services industry experience preferred
• SQL query writing experience required
• Basic Python or R programming skills are plus
• Strong problem resolution skills
• Strong time management and prioritization skills
• Ability to work effectively in a team environment
• Ability to collaborate across multiple functions
• Attention to detail and quality
• Knowledge of core technology industry trends and best practices
• Strong written and verbal communication skills

William Blair is an equal opportunity employer. It complies with all laws and regulations that prohibit discrimination in employment practice because of race, color, religion, creed, ancestry, marital status, gender, age, national origin, sexual orientation, unfavorable discharge from the military service or on the basis of a physical or mental disability that is unrelated to the employee's ability to perform the duties of the job applied for. EOE m/f/d/vBe aware of hiring scams: William Blair has clear processes and guidelines with regards to recruiting. We do not request personal financial information in connection with an employment application nor does William Blair extend any employment offers without first conducting an interview through one of its registered offices. William Blair does not use instant messaging services such as WhatsApp, Telegram, or iMessage as part of the recruiting or interviewing process.Note to External Recruiters / Search Firms: William Blair does not accept unsolicited resumes and will not pay for any placement resulting from the receipt of an unsolicited resume. Any unsolicited resumes received will not be considered as a valid submission.Download William Blair's Privacy Policies For Job Applicants

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