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User Support Representative
$76k-96k (estimate)
Full Time | Business Services 2 Months Ago
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Williams & Connolly LLP is Hiring an User Support Representative Near Washington, DC

DescriptionWilliams & Connolly LLP is seeking an outgoing, service-oriented User Support Representative to provide technical support to the firm's end users on a variety of issues. The shift for this position is Monday - Friday, with additional support after-hours as needed. This position reports to the Help Desk Manager. The User Support Representative (Help Desk) will respond to incoming telephone calls, e-mails and in-person requests. They will be expected to provide exceptional customer service, support and training to all end users, to create tracking tickets in the Help Desk ticketing system and monitor and follow through on all open issues until resolved.
RequirementsQualified applicants should have strong knowledge of Microsoft Windows operating systems and the Office suite. Experience with common litigation support applications, document management systems, networking basics and remote access applications is strongly desired. Candidates must possess patience, exceptional verbal and written communication skills, exceptional customer service skills, strong diagnostic ability, superior troubleshooting skills and flexible approach to teamwork.
After successfully completing the introductory period, the candidate will be eligible to work the department's approved hybrid schedule. The ability to lift and carry up to 25lbs. is required.
Required EducationHigh School equivalent

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$76k-96k (estimate)

POST DATE

04/22/2023

EXPIRATION DATE

07/15/2024

WEBSITE

wc.com

HEADQUARTERS

WASHINGTON, DC

SIZE

500 - 1,000

FOUNDED

1967

TYPE

Private

CEO

ROBERT BARNETT

REVENUE

$10M - $50M

INDUSTRY

Business Services

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The following is the career advancement route for User Support Representative positions, which can be used as a reference in future career path planning. As an User Support Representative, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary User Support Representative. You can explore the career advancement for an User Support Representative below and select your interested title to get hiring information.

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